Customer Solution Manager IA division

hace 1 mes

Santiago, Chile WHO&Co. A tiempo completo

Este es un puesto de trabajo remoto.

Role Purpose 

Como Gerente de Soluciones al Cliente, especializado en la implementación de herramientas de IA, tendrás un papel clave en guiar a los clientes en la adopción e integración de tecnologías impulsadas por IA. Trabajarás estrechamente con los clientes y equipos internos, liderando el diseño, despliegue y optimización de soluciones de IA para asegurar que estas herramientas se alineen con las necesidades del cliente, mejoren la eficiencia operativa y ofrezcan resultados de negocio medibles. Este rol requiere un pensador estratégico y comunicador hábil, apasionado por la IA y experimentado en la gestión de clientes, la entrega de proyectos y la mejora continua.


Main responsibilities 

  • Asesoría y Relación con el Cliente: Actuar como el punto de contacto principal para los clientes, asesorando sobre soluciones impulsadas por IA que respondan a sus necesidades de negocio. Traducir conceptos complejos de IA en recomendaciones prácticas, fomentando una relación de confianza.

  • Liderazgo en Implementación de IA: Dirigir proyectos de implementación de extremo a extremo, desde el diseño y planificación de soluciones hasta la ejecución y el soporte post-implementación. Colaborar con equipos multidisciplinarios para garantizar un despliegue e integración sin problemas de las herramientas de IA.

  • Personalización y Optimización: Identificar y adaptar soluciones de IA a los requerimientos específicos de cada cliente, aprovechando el portafolio de tecnologías de IA del cliente. Realizar evaluaciones y proporcionar recomendaciones para optimizar el rendimiento de las soluciones después de la implementación.

  • Capacitación y Adopción del Cliente: Llevar a cabo sesiones de capacitación y talleres para ayudar a los clientes y sus equipos a utilizar y beneficiarse eficazmente de las herramientas de IA implementadas. Desarrollar recursos y documentación para apoyar la adopción continua del cliente.

  • Gestión de Proyectos: Supervisar cronogramas, presupuestos y entregables del proyecto, asegurando que todos los compromisos con el cliente se cumplan a tiempo y dentro del alcance. Implementar metodologías ágiles para adaptarse a las necesidades cambiantes del proyecto.

  • Análisis de Datos y Reportes: Monitorear y reportar el rendimiento de las implementaciones de IA, identificando áreas de mejora y rastreando métricas clave para demostrar el valor para los clientes. Presentar hallazgos e insights de forma clara y persuasiva.

  • Colaborar y Compartir Conocimiento: Trabajar estrechamente con equipos internos, incluyendo Producto, Ciencia de Datos y Soporte al Cliente, para ofrecer soluciones integrales. Compartir comentarios e insights de las interacciones con clientes para apoyar la mejora continua de las ofertas de IA de nuestro cliente.



Requisitos

Professional Skills 

  • Educación: Licenciatura en Ciencias de la Computación, Ciencia de Datos, Administración de Empresas o un campo relacionado. Un título de Maestría en un área relevante es una ventaja.

  • Experiencia: Mínimo de 5 años de experiencia en roles de soluciones al cliente, gestión de proyectos o consultoría, con un enfoque en herramientas y soluciones de IA. Experiencia en implementaciones a gran escala y gestión de cambios es altamente deseable.


Technical skills

  • Sólido conocimiento de tecnologías de IA, incluyendo aprendizaje automático, procesamiento de lenguaje natural y herramientas de automatización.

  • Familiaridad con plataformas, herramientas y lenguajes de IA (por ejemplo, Python, R, TensorFlow, etc.).

  • Conocimiento de plataformas en la nube e infraestructura (AWS, Azure, Google Cloud) es un plus y serán valorados.

  • Experiencia comprobada en la gestión de proyectos complejos con múltiples stakeholders. La certificación en gestión de proyectos (PMP, Agile o Scrum) es ventajosa.


Soft skills

  • Excelentes habilidades de comunicación y presentación, con la capacidad de simplificar conceptos complejos para diferentes audiencias.

  • Habilidades fuertes de resolución de problemas y pensamiento estratégico.

  • Capacidad para construir y mantener relaciones con los clientes y gestionar sus expectativas de manera efectiva.



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