Solution & Delivery Manager
hace 6 días
Peachtree Networks is looking for a Solution & Delivery Manager to join our team. The Solution & Delivery Manager is a key member of the Service Delivery Project Management Team. The Solution & Delivery Manager is expected to become familiar with project complexities and develop a working knowledge of the ongoing project work within their functional working group to offer assistance to the project managers.
**Job Functions**
Develop and execute project plans for the testing and repair of telecom equipment in our labs as well as other managed services.
Coordinate and manage project resources, including technicians, engineers, and support staff.
Ensure projects are completed on time and within budget, meeting quality standards.
Support the Product Management Team as a technical guide in client proposal meetings
Implement and enforce quality control processes to guarantee the accuracy and reliability of equipment testing and repair.
Work closely with the Senior Project Manager and Product Management to incorporate feedback into continuous improvement initiatives.
Allocate resources efficiently, considering workload, skills, and project requirements.
Proactively address issues to prevent delays or disruptions in project timelines.
Maintain detailed project documentation, including project plans, progress reports, and client communications.
Define and monitor key performance indicators (KPIs) related to service delivery projects.
Ensure adherence to service level agreements (SLAs) and quality standards.
Bachelor’s degree in a relevant field (Project Management, Telecommunications, Engineering, etc.)
Proven experience in project management(at least 2 years), preferably in telecom equipment testing and repair
Have 1 year of experience in delivering services to customers.
Proven experience in creating and setting up Project boards and Trackers
Strong leadership and interpersonal skills
Excellent communication and negotiation abilities - English is a requirement
Familiarity with telecom industry standards and equipment.
Application Question(s):
- 1. How would you ensure effective communication among the logistics vendor, repair team, and clients in a dynamic and fast-paced environment?
- 2. Provide an example of a situation where you successfully improved the efficiency of a logistics or repair process. What were the key steps you took?
- 3. How do you prioritize repair tasks when faced with a high volume of faulty telecom equipment?
- 4. Explain your approach to tracking equipment movements to minimize downtime.
- 5. Describe a scenario where you had to address a client's dissatisfaction with a repair or logistics-related issue. How did you handle it?
- 6. How do you stay updated on industry best practices and technological advancements in telecom equipment repair and logistics?
- 7. Give an example of a complex contractual situation you managed successfully, particularly concerning repair timelines and logistics agreements.
- 8. Can you share an experience where you identified and mitigated a significant risk in logistics or repair processes, preventing potential disruptions?
- What are your salary expectations in local currency?
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