Senior Solution Consultant

hace 5 meses

Santiago de Chile Genesys A tiempo completo

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

LI-Hybrid

Genesys is currently recruiting for a Senior Solution Consultant to join our Pre-Sales team. The Solutions Consultant works with the Sales Account Executives on developing new business across all Genesys product lines. The Solutions Consultant works in a consultative role to understand customer needs and map them to Genesys software, services, and consulting offerings delivered in a holistic solution. This client-facing role works with all levels of customer organizations tailoring the messaging to meet the needs of various stakeholders including C-level decision makers.

Key Responsibilities:
Responsibilities of the role include (But not limited to)
- Working alongside Sales Account Executives to provide technical and consulting expertise regarding the Genesys solutions:

- Managing assigned prospects/customer to help progress sales opportunities.
- Bring a deep understanding of customer problems and solution benefits to all prospect and customer interactions.
- Ensuring Sales Account Executives are being supported properly.
- Your role as a Solutions Consultant is to act as a link between the customer’s needs and potential solution value. Due to the technical complexity of the Genesys offering, this role is imperative to the success of sales opportunities.

How does the Solutions Consultant engage in opportunities?
- They seek to understand customer requirements through consultative discovery efforts.
- Using a service design methodology, they uncover gaps in the customer experience (CX).
- They work with the customer to co-create solutions to bridge the CX gaps.
- They bring a unique perspective in matching Genesys solutions to customer requirements.
- They are able to address the needs of both business and technical influencers.
- They are effective at handling objections and demonstrating value.

Why considers this role?
- Work for a successful technology frontrunner within the contact center industry with a positive track record of product innovation and market leadership.
- Genesys is a high growth software leader with exceptional future upside.
- Work with talented colleagues that will help you increase your knowledge and experience in the industry.

Minimum Requirements:

- Experience in a Solutions Engineering role, giving live demonstrations and developing presentation materials in PowerPoint and/or Keynote.
- Strong time-management and organization skills.
- Ability to multi-task and manage multiple streams of work simultaneously.
- Strong written and verbal communication skills.
- Ability to work and communicate effectively with internal stakeholders.
- Analytical ability (analyzing and reporting skills).
- Ability to display strong self-initiative and support recommendations with sound thinking and fact-based evidence (data, research, best practices, etc.)
- Proven record of meeting/exceeding established goals.
- Ability to communicate and present to Genesys management as required.
- 3+ years previous business experience in one or more of the following areas:

- Software specific Solutions Engineering (specially Cloud or SaaS Solutions, Microservices, etc.).
- Consulting experience in a software environment.
- International experience in Solutions Engineering or consulting experience is a plus.
- Enterprise software or contact center industry experience a plus.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern rev

  • Senior Solution Consultant

    hace 1 semana

    Santiago, Chile Genesys A tiempo completo

    Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized...

  • Senior Solution Consultant

    hace 1 semana

    Santiago, Chile Genesys A tiempo completo

    Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized...

  • Sales Consultant for UNO Loan Product

    hace 1 semana

    Santiago, Metropolitana, Chile RICHLAND UNITED SOLUTION INC. A tiempo completo

    Job OverviewWe are seeking a highly motivated and results-driven Sales Associate to join our team at RICHLAND UNITED SOLUTION INC. as a Sales Consultant for our UNO loan product.

  • Senior Supply Chain Consultant

    hace 5 meses

    Santiago de Chile Miebach Consulting GmbH A tiempo completo

    Mid-level Professionals | Senior Professionals | Strategy | Digital | Operations | - Santiago de Chile**To support our growth, we are looking for senior supply chain consultants. The consultant will be member of a project team to assess our customer´s supply chains and develop solutions/recommendations.**- The position will provide insight into various...

  • Senior Technology Consultant

    hace 4 semanas

    Santiago, Metropolitana, Chile ServiceRocket A tiempo completo

    Unlock Your Potential as a Senior Technology ConsultantAt ServiceRocket, we're on a mission to accelerate growth and deliver exceptional results. As a Senior Technology Consultant, you'll play a critical role in shaping our clients' digital futures. With a strong background in service design and delivery, you'll help us develop innovative solutions that...

  • Senior SAP PP Implementation Consultant

    hace 13 horas

    Santiago, Metropolitana, Chile Softtek Chile A tiempo completo

    About the RoleWe are seeking a highly skilled Senior SAP PP Implementation Consultant to join our team at Softtek Chile. In this role, you will be responsible for implementing and supporting SAP PP systems, performing detailed requirement analysis, and providing consulting services to our clients.

  • Proposal Consultant

    hace 6 meses

    Santiago de Chile Rockwell Automation A tiempo completo

    Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...

  • Senior Cloud Migration Consultant

    hace 4 semanas

    Santiago, Metropolitana, Chile Hitachi Vantara Corporation A tiempo completo

    Job Title: Senior Cloud Migration ConsultantAbout the Role:As a Senior Cloud Migration Consultant at Hitachi Vantara Corporation, you will play a key role in helping our clients migrate their legacy Java applications to a modern cloud-based architecture. This is an exciting opportunity to work with cutting-edge technologies and contribute to the development...

  • Senior IT Consultant, BCG Platinion

    hace 1 mes

    Santiago, Metropolitana, Chile Boston Consulting Group A tiempo completo

    About the RoleAs a Senior IT Consultant at Boston Consulting Group, you will play a key role in helping our clients navigate the complexities of digital transformation. With a strong background in IT strategy and consulting, you will work closely with our clients' leadership teams to understand their key challenges and develop customized IT strategies to...

  • Senior Technical Consultant

    hace 3 semanas

    Santiago, Metropolitana, Chile Oracle A tiempo completo

    Oracle is seeking a highly skilled Technical Consultant to join our team. As a Technical Consultant, you will be responsible for participating in development, implementation, and managed service activity streams as a technical team member. Your responsibilities will include participating in development, migration, and testing support, as well as coordination...

  • SAP SD Consultant

    hace 5 meses

    Santiago de Chile IT HUNTER A tiempo completo

    Description For an important International Consulting Firm, we are looking for an SAP SD Consultant. Are you ready to lead and make an impact in the world of SAP SD? Join our team of consultants and be a key player in solving complex business challenges! **Key Responsibilities**: Play a vital role in defining problem statements, evaluating solution options,...

  • Haematology Research Consultant

    hace 1 día

    Santiago, Metropolitana, Chile Universitetet i Oslo A tiempo completo

    Academic Position and Senior ConsultantThis combined position at the Institute of Clinical Medicine involves both academic research and clinical expertise. As a Professor II/Associate Professor, you will be responsible for conducting haematology research and teaching medical students at the University of Oslo.The senior consultant position at Akershus...

  • Solution Architect

    hace 3 meses

    Chile Chico Dynatrace A tiempo completo

    **Company Description** Dynatrace is the world leader in providing Application Performance Monitoring software. Some companies claim leadership, Dynatrace proves it. We’re redefining the rules of performance, with a focus on what it takes for companies to succeed in today’s digital economy. Being a trailblazer is hard work and we need dedicated team...

  • Senior IT Consultant, Bcg Platinion

    hace 5 meses

    Santiago de Chile Boston Consulting Group A tiempo completo

    **Who We Are**: Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we work closely with clients to embrace a transformational approach aimed at benefiting all...

  • Senior Technical Consultant

    hace 2 días

    Santiago, Metropolitana, Chile Oracle Hong Kong A tiempo completo

    Job OverviewWe are seeking a highly skilled Senior Technical Consultant to join our team in Oracle Hong Kong.About the RoleThis is a challenging opportunity for an experienced technical professional to work on various projects and deliver high-quality solutions. As a Senior Technical Consultant, you will be responsible for participating in development or...

  • Senior Principal Consultant

    hace 2 semanas

    Santiago, Metropolitana, Chile Oracle A tiempo completo

    Job TitleSenior Principal ConsultantAbout the RoleThis Senior Principal Consultant position is a key member of our team, responsible for delivering high-quality technical solutions to our clients. As a technical expert, you will work closely with our clients to understand their business needs and develop innovative solutions to meet their challenges.Key...

  • Data Management Consultant

    hace 1 semana

    Santiago, Chile Tharka Inc A tiempo completo

    One of our prestigious client’s is looking for a Data Management Consultant for an immediate placement at San Ramon, CA 94583. This would be a contract placement for 6 months with a possibility of extension. Send your profiles to Technical experience with U-SQL, C# and Microsoft Azure services such as Data Factory, Data Lake Store, and Data Analytics. ...

  • Solution Architect

    hace 3 meses

    Chile Chico Dynatrace A tiempo completo

    Job DescriptionOur growing Enterprise Solutions Architecture Team has formed out of a high demand in our Enterprise clients needing leadership to deploy the Dynatrace platform at extreme scale, many of the Senior Solutions Architects are also veteran developers, designing and developing valuable solutions either during our engagements or innovating...

  • Solution & Delivery Manager

    hace 5 meses

    Santiago de Chile Peachtree Networks A tiempo completo

    Peachtree Networks is looking for a Solution & Delivery Manager to join our team. The Solution & Delivery Manager is a key member of the Service Delivery Project Management Team. The Solution & Delivery Manager is expected to become familiar with project complexities and develop a working knowledge of the ongoing project work within their functional working...

  • Solution & Delivery Manager

    hace 5 meses

    Santiago de Chile Peachtree Networks A tiempo completo

    Peachtree Networks is looking for a Solution & Delivery Manager to join our team. The Solution & Delivery Manager is a key member of the Service Delivery Project Management Team. The Solution & Delivery Manager is expected to become familiar with project complexities and develop a working knowledge of the ongoing project work within their functional working...