Sales and Customer Experience Leader
hace 5 días
We are seeking an experienced Retail Operations Director to join our Xiaomi team. The successful candidate will be responsible for managing retail store operations, developing sales strategies, and leading the store team. If you have a passion for sales, customer service, and leadership, we encourage you to apply.
Key Responsibilities:
- Oversee daily store operations, ensuring effective inventory management, sales strategies, and customer service.
- Develop and implement sales strategies to achieve targets and drive business growth.
- Lead and motivate the store team, providing training and performance evaluations to ensure high standards of work.
- Ensure store presentation and adherence to brand guidelines, creating an exceptional shopping experience for customers.
- Handle customer inquiries and complaints efficiently, resolving issues promptly.
- Analyze sales data and prepare reports for management to inform strategic decisions.
Requirements and Qualifications:
- A minimum of 5 years' experience in sales or retail management, preferably in consumer electronics.
- Proficiency in Microsoft Office, with a focus on Excel and Word.
- Previous experience in retail store management, preferably in consumer electronics.
- Strong leadership, communication, and problem-solving skills.
- Sales-driven mindset with a focus on customer satisfaction.
- Ability to manage inventory and financial aspects of the store effectively.
- Proficiency in Spanish and English language skills.
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