Enterprise Relationship Manager
hace 2 días
We're on a mission to transform the way businesses interact with their customers, and we need your help.
The RoleAs an Enterprise Relationship Manager at Sovos, you'll be responsible for driving product adoption, retention, and growth by delivering high levels of business value and cultivating strong customer relationships. You'll develop and execute strategic account plans, deliver business reviews, and drive overall customer satisfaction, fostering long-term partnerships and creating customers for life.
You'll act as a proactive advocate for customers within Sovos, aligning account activities with customer goals and driving product adoption to deliver measurable business value. This includes building and maintaining trusted advisor relationships with customer stakeholders and executive sponsors, fostering deep and strategic connections across organizations.
You'll monitor customer health through regular check-ins and adoption/utilization trends, providing actionable recommendations and identifying risks to ensure retention and success. Your expertise will also be invaluable in conducting quarterly business reviews to help customers calculate and demonstrate business value while measuring outcomes like value realization, usage, and adoption.
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