Enterprise Success Manager
hace 4 días
We empower organizations to deliver exceptional customer experiences by combining innovative technology and expertise. Our AI-powered platform enables businesses to drive growth, loyalty, and operational efficiency.
The Sr Customer Success Manager RoleThis role focuses on establishing long-term relationships between Genesys and our enterprise customers. As a Sr CSM, you will be responsible for managing a portfolio of customers, providing strategic guidance, and developing plans to achieve mutual success.
Main Responsibilities:- Manage a portfolio of customers, providing strategic guidance and high-touch engagement.
- Develop and execute plans that align with customers' business objectives and KPIs.
- Establish and maintain regular cadence of Executive Business Reviews (EBRs) to track progress and identify opportunities for growth.
- Drive customer reference ability and continuously improve customer advocacy measures.
- Collaborate with cross-functional teams to ensure seamless implementation and adoption of Genesys solutions.
- 5+ years of experience in technology-related field, including consulting and enterprise account management.
- Bachelor's degree in technology- or business-related field.
- Successful sales track record within a SaaS organization.
- Proven experience presenting to and building relationships with C-level executives.
- Preferred experience with CCaaS technology, platforms, partners, terms, business practices, KPIs, and features.
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