Tech Support Specialist
hace 4 días
We are seeking a detail-oriented and customer-centric Intern to join our support team in Santiago. This role is responsible for assisting, diagnosing, troubleshooting and delivering effective solutions to customers for simple technical problems.
What You'll Do- Communicate efficiently and effectively with our customers
- Own customer communications and issues from initial contact until resolution
- Become an encyclopedia of knowledge about relevant products and their capabilities and common application
- Solve technical problems for customers on a daily basis while ensuring all customers have a great experience
- Resolve issues raised within SLA with the aim of preventing future problems
- Learn, document, and share knowledge with others
You will be working in both cloud and data center environments. Our diverse team lives by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor. We've been certified as a best place to work for our US, Chile and Malaysian offices.
The Ideal Candidate
- Currently pursuing a degree in Information Technology, Computer Science, or similar
- Strong data analysis, critical thinking, and problem-solving skills
- Outstanding communication skills in English
Perks include a generous monthly fixed allowance, health insurance, retirement plan, and career pathways program. Join us in enabling fast-growing companies to take off and so will your career.
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