Tech Support Specialist

hace 4 días


Santiago, Metropolitana, Chile ServiceRocket A tiempo completo

We are seeking a detail-oriented and customer-centric Intern to join our support team in Santiago. This role is responsible for assisting, diagnosing, troubleshooting and delivering effective solutions to customers for simple technical problems.

What You'll Do
  • Communicate efficiently and effectively with our customers
  • Own customer communications and issues from initial contact until resolution
  • Become an encyclopedia of knowledge about relevant products and their capabilities and common application
  • Solve technical problems for customers on a daily basis while ensuring all customers have a great experience
  • Resolve issues raised within SLA with the aim of preventing future problems
  • Learn, document, and share knowledge with others

You will be working in both cloud and data center environments. Our diverse team lives by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor. We've been certified as a best place to work for our US, Chile and Malaysian offices.

The Ideal Candidate

  • Currently pursuing a degree in Information Technology, Computer Science, or similar
  • Strong data analysis, critical thinking, and problem-solving skills
  • Outstanding communication skills in English

Perks include a generous monthly fixed allowance, health insurance, retirement plan, and career pathways program. Join us in enabling fast-growing companies to take off and so will your career.



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