Tech Support Specialist
hace 3 días
We are a multinational company providing secure technical, customer support, and CX services for tech companies around the globe.
Our team consists of over 30 countries and speaks over 60 languages. Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
Role DescriptionCustomer Support Consultant
As a Customer Support Consultant, you will provide exceptional customer and technical support via calls, emails, and chats. You will gather required technical information to ensure resolution of complex cases, work with cross-functional teams, and ensure customers' satisfaction.
You will securely work with customers' sensitive information and have excellent German and English skills (at least C1, written and verbal). Basic knowledge of Intercom is also required.
Responsibilities- Provide customer and technical support via calls, emails, and chats
- Gather required technical information to resolve complex cases
- Work with cross-functional teams
- Ensure customers' satisfaction
- Securely work with customers' sensitive information
- Excellent German and English (at least C1, written and verbal)
- Bachelor's degree in computer science or information technology
- Experience in handling communication with customers via phone calls
- Ability to work collaboratively in a team
- Independent and proactive approach to work
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
- Fixed schedule: Monday to Friday, 4 AM–12 PM, Chile time
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD ($42,000 - $65,000 per year)
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
This role offers a competitive salary of $55,000 per year, including benefits such as health insurance, paid vacation, and professional development opportunities.
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