Global Customer Support Liaison
hace 2 días
We're seeking a highly skilled Global Customer Support Liaison to join our team at WOLF. As a key member of our support team, you will be responsible for ensuring our clients have a seamless and stellar experience with our platform.
As a Global Customer Support Liaison, you will be the primary point of contact for our clients, providing timely and effective support via email and chat. Your expertise will help resolve client issues quickly and professionally, ensuring they are satisfied throughout their journey with us.
Key Responsibilities- Provide exceptional customer service through proactive communication and issue resolution.
- Partner with our product and tech teams to tackle common customer challenges and improve our platform.
- Gather and track customer feedback and feature requests, ensuring their voices are heard.
- Create comprehensive documentation and support materials to enhance the client experience.
To succeed in this role, you should possess:
- A proven track record in customer support, preferably in a SaaS company.
- Exceptional communication skills, with flawless English language proficiency.
- A knack for creatively solving problems and a keen eye for detail.
- The ability to learn new tools and technologies quickly.
- A strong willingness to collaborate with cross-functional teams.
- Patient and empathetic nature when dealing with customers.
As a Global Customer Support Liaison at WOLF, you will have the opportunity to make a real impact in a rapidly growing startup. Enjoy a competitive salary of $55,000 per annum, a fully remote position, and the chance to work with an awesome team.
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