Gerente de Proyectos Customer Success
hace 6 días
Fudo es una startup que combina experiencia en la industria gastronómica y pasión por la tecnología. Nuestro objetivo es brindar las mejores herramientas para los emprendedores gastronómicos.
Descripción del RolEl rol de Team Leader es fundamental para lograr el crecimiento de Fudo en Chile. Como Team Leader serás responsable de definir la estrategia y los procesos para mejorar la experiencia de cada cliente en Fudo.
Responsabilidades- Responsable del churn y de la satisfacción de los clientes de Fudo.
- Seguimiento diario de los indicadores claves del área.
- Identificar e implementar mejoras en los procesos de trabajo.
- Generar estrategias para retención de clientes y recuperación de bajas.
- Reuniones periódicas con el equipo y cada uno de sus ejecutivos, así identificar puntos de mejora y lograr el performance esperado.
- Se debe ser egresado en Administración de Empresas, Marketing, Ingeniería Industrial o carreras afines.
- Tener al menos 2 años de experiencia como Team Leader de Customer Success.
- Tener experiencia en herramientas de CRM y Paquete Office.
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