Customer Success Manager

hace 4 días

Santiago, Metropolitana, Chile Hackmetrix A tiempo completo
Customer Success Manager (Cybersecurity)

Customer Success Manager (Cybersecurity) – Chile

About Hackmetrix

We're building the #1 cybersecurity platform in Latin America, helping businesses of all sizes protect themselves from cyber threats and achieve key certifications such as ISO 27001 and PCI DSS. Our mission is to simplify cybersecurity compliance so companies can focus on what really matters: growing their business.

The Role

We're looking for a Customer Success Manager responsible for ensuring that our clients not only stay protected against cyberattacks but also get the maximum value from Hackmetrix's platform. By collaborating with startups, SMEs, and large enterprises, you'll play a pivotal role in strengthening their security posture and enabling them to meet critical compliance requirements.

What You'll Do

  • Strategic Customer Management: Develop and execute success plans for each client with clear objectives and timelines.
  • Proactive Follow-Up: Monitor client progress, anticipate risks, and resolve obstacles before they escalate.
  • Key Account Visits: Strengthen relationships with strategic clients to drive satisfaction and uncover new opportunities.
  • Cross-functional collaboration: Coordinate with Sales, Product, and Support teams to deliver quick, effective solutions.
  • Reporting & Analysis: Create regular reports on account health and propose data-driven actions.
  • Retention & Cross-Selling: Ensure renewals, promote full use of our platform's features, and drive additional revenue where appropriate.

Who You Are

  • You love planning, structuring processes, and achieving goals with precision.
  • You spot potential issues and act swiftly, providing clear, actionable solutions.
  • You can juggle multiple clients without losing focus, meeting every deadline.
  • You excel at fostering strong connections with key customers and internal teams.
  • You distill complex ideas into straightforward messages that align all parties.
  • You thrive on ambitious targets and enjoy surpassing them.
  • Over two years of experience in account management or project management in B2B companies.
  • You are genuinely interested in cybersecurity and technology (a must).

Why Join Hackmetrix?

  • Real Impact: Help many organizations – from fast-growing startups to well-established enterprises – strengthen their cybersecurity and achieve crucial certifications.
  • Hacker Culture: We value innovation, simplicity, and data-driven decisions to stay ahead in the ever-evolving cybersecurity landscape.
  • Professional Growth: Enjoy a structured development plan and continuous learning opportunities.
  • Challenging Environment: Aim high with clear goals, surrounded by an exceptional team that supports your success.

If you're passionate about organization, customer relationships, and achieving measurable results, we'd love to hear from you.

Apply now and join us in revolutionizing cybersecurity in Latin America

At Hackmetrix, we are committed to hiring diverse talent from different backgrounds, and as such, it is important to provide an inclusive work environment for all. We do not discriminate based on race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal-opportunity employer, we encourage and welcome people of all backgrounds to apply.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Project Management

Industries

Software Development, IT Services and IT Consulting, and Computer and Network Security

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