Customer Success Professional
hace 3 días
Are you a strategic thinker who excels at building lasting relationships with clients? As a Customer Success Manager at Sovos, you will drive product adoption and growth by delivering exceptional business value to our customers. Our team operates on the modern edge of digital technology, working to solve complex challenges and enrich personal, professional, and local communities.
The Work You'll Do:- Proactive Advocacy
- Trusted Advisor Relationships
- Customer Health Monitoring
- Business Value Measurement
- Educational Support
- Internal Partnership
- Customer Feedback Gathering
- Success Planning
You will develop and execute strategic account plans, deliver business reviews, and drive overall customer satisfaction, fostering long-term partnerships and creating customers for life.
We're looking for a highly skilled professional with 3+ years of experience in customer success, account management, or sales, ideally within a SaaS or related industry. You should have familiarity with customer success tools like Salesforce or Gainsight and experience supporting global customers across multiple products.
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