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Customer Success Business Partner
hace 7 días
Sovos is a global leader in tax compliance, transforming this business requirement into a force for growth. As a Customer Success Business Partner, you will drive product adoption, retention, and growth by delivering high levels of business value and cultivating strong customer relationships.
In this role, you will develop and execute strategic account plans, deliver business reviews, and drive overall customer satisfaction, fostering long-term partnerships and creating customers for life. Your key responsibilities will include:
- Acting as a proactive advocate for customers within Sovos, aligning account activities with customer goals and driving product adoption to deliver measurable business value.
- Building and maintaining trusted advisor relationships with customer stakeholders and executive sponsors, fostering deep and strategic connections across organizations.
- Monitoring customer health through regular check-ins and adoption/utilization trends, providing actionable recommendations and identifying risks to ensure retention and success.
About You
We are looking for a highly motivated and results-driven professional with 3+ years of experience in customer success, account management, or sales. Ideally, you have experience working with SaaS or related industries, including 1+ years with enterprise accounts. You should be fluent in Spanish and have a high level of English proficiency. Additionally, you should be proficient in managing multiple customer projects, resolving issues, and aligning internal and external stakeholders.
We offer a range of benefits, including flexible time-off, bi-weekly meeting-free days, and globally recognized training and development programs. At Sovos, we are committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees.