Customer Success Professional

hace 2 días


Santiago, Metropolitana, Chile PagerDuty A tiempo completo
About the Job: As a Customer Success Manager, you will have the opportunity to work closely with our customers to understand their business objectives, challenges, and success metrics. Your goal will be to identify opportunities for upselling and cross-selling our solutions, including new features, products, and services.

Main Tasks: Your responsibilities will include conducting regular business reviews to assess customer health, align on goals, and showcase the value of our solutions. You will also collaborate with internal teams to drive account expansion, renewals, and long-term customer success.

Requirements: To excel in this role, you will need experience in account management, customer success, sales, or a related field in a SaaS or technology company. A strong understanding of CRM tools and customer success platforms is also required, as well as excellent negotiation and conflict resolution skills.

Our Benefits: At PagerDuty, we believe in creating a diverse and inclusive work environment. Our benefits package includes a comprehensive compensation package, flexible work arrangements, and a range of employee perks.

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