Technical Account Manager, ES

hace 1 semana


Santiago, Metropolitana, Chile Servicios Amazon Web Services Chile Limitada A tiempo completo
About the Role

We are seeking a highly skilled Technical Account Manager to join our team at Servicios Amazon Web Services Chile Limitada. As a Technical Account Manager, you will be responsible for providing exceptional support to our Enterprise customers, helping them to achieve the best value and service from AWS.

Key responsibilities include:

  • Providing support to resolve inquiries from Enterprise customers regarding AWS services or Cloud.
  • Completing analysis and presenting periodic reviews of operational performance to customers.
  • Providing detailed reviews of service disruptions, metrics, and detailed prelaunch planning.
  • Ensuring AWS environments remain operationally healthy while reducing cost and complexity.
  • Fostering trusting relationships with customers, understanding their business needs and technical challenges.
  • Leading technical discussions with senior leadership regarding incidents, trade-offs, proactive scope, and risk management.
  • Working directly with AWS global engineering and service teams to resolve customer issues.

The ideal candidate will have:

  • 5+ years of hands-on experience with operational parameters and troubleshooting for two or more of the following: Infrastructure/Systems Administration/Networking/DevOps/Compute/Storage/Database/Big Data and Analytics/Application-level services/Serverless/Applications Development in a distributed systems environment.
  • Bachelor's Degree in Computer Science, Engineering, Math, or related discipline required, or equivalent work experience.
  • Able to communicate effectively in English, within technical and business settings.

We offer a dynamic and inclusive work environment, with opportunities for growth and development. If you are passionate about delivering exceptional customer support and have a strong technical background, we encourage you to apply for this exciting opportunity.


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