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Fintech Support Specialist
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Deel is a leading global payroll and compliance platform that enables businesses to hire and pay employees anywhere in the world. Our mission is to foster a diverse global economy by building a seamless platform that connects companies with talent worldwide.
Job SummaryWe are seeking a highly skilled Fintech Support Specialist to join our team. As a key member of our support team, you will be responsible for delivering exceptional customer support by addressing and resolving complex payment-related queries and issues.
Key Responsibilities- Payment Resolution: Investigate and resolve payment-related issues in a timely and efficient manner, ensuring high-quality customer satisfaction.
- Issue Escalation: Liaise with third-party partners to escalate complex issues, maintaining regular communication until resolution.
- Knowledge Sharing: Take ownership of issue resolution by sharing knowledge and communicating effectively with customers.
- Data Analysis: Utilize data analysis to identify root causes of customer support escalations and implement strategies to prevent future issues.
- Experience: 3+ years of experience in handling complex customer escalations, preferably in a Tech or Fintech start-up environment.
- Technical Skills: Familiarity with tools such as SQL, JIRA, Zendesk, and Excel, or similar applications.
- Communication Skills: Proven ability to explain complex issues in a customer-friendly manner.
- Attention to Detail: Exceptional attention to detail and strong analytical skills.
- Location: Must be based within the LATAM region.
At Deel, we offer a comprehensive total rewards package that includes competitive pay, scalable benefits, and perks. Our workforce deserves fair and competitive pay that meets them where they are.
