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Expert Business Solutions Professional
hace 1 mes
We are seeking an experienced Senior Business Analyst to join our team in LATAM, driving automation and process improvements to enhance the customer experience.
About the RoleThis is a challenging opportunity for a skilled professional to lead the implementation of global tools and platforms, streamlining merchant servicing and improving agent productivity. The ideal candidate will have at least 3 years of experience as an analyst in fast-paced environments, with expertise in project implementation and data-driven decision making.
Key Responsibilities- Analyze support touchpoints and lead performance monitoring and improvement of tools and platforms for merchant servicing
- Collaborate with cross-functional teams to bring the best possible experience for our merchants
- Create roll-out plans and lead the implementation of global tools for automation and human attention to merchants
- Data driven decision making to implement new processes or tools to improve merchant interaction with SumUp
- At least 3 years of experience as an analyst in fast-paced environments
- Experience leading project implementations end-to-end
- Fluent English language skills (daily collaboration with global teams)
- Self-driven and high learning agility
- Strong analytical and problem-solving skills
- Comfortable with vast data interpretation and conclusion drawing
- Excellent communication and interpersonal skills
As a valued member of our team, you can expect a competitive salary of $85,000 per year, a dynamic work environment, and opportunities for growth and development. Our company strives to create a healthy and safe workplace, free from harassment of any kind.
Join our team and be part of a diverse workforce where everyone has the opportunity to succeed.
