Expert Business Solutions Professional

hace 4 días


Santiago, Metropolitana, Chile Sumup A tiempo completo
Role Summary

We are seeking an experienced Senior Business Analyst to join our team in LATAM, driving automation and process improvements to enhance the customer experience.

About the Role

This is a challenging opportunity for a skilled professional to lead the implementation of global tools and platforms, streamlining merchant servicing and improving agent productivity. The ideal candidate will have at least 3 years of experience as an analyst in fast-paced environments, with expertise in project implementation and data-driven decision making.

Key Responsibilities
  • Analyze support touchpoints and lead performance monitoring and improvement of tools and platforms for merchant servicing
  • Collaborate with cross-functional teams to bring the best possible experience for our merchants
  • Create roll-out plans and lead the implementation of global tools for automation and human attention to merchants
  • Data driven decision making to implement new processes or tools to improve merchant interaction with SumUp
Requirements
  • At least 3 years of experience as an analyst in fast-paced environments
  • Experience leading project implementations end-to-end
  • Fluent English language skills (daily collaboration with global teams)
  • Self-driven and high learning agility
  • Strong analytical and problem-solving skills
  • Comfortable with vast data interpretation and conclusion drawing
  • Excellent communication and interpersonal skills
What We Offer

As a valued member of our team, you can expect a competitive salary of $85,000 per year, a dynamic work environment, and opportunities for growth and development. Our company strives to create a healthy and safe workplace, free from harassment of any kind.

Join our team and be part of a diverse workforce where everyone has the opportunity to succeed.



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