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Technical Assistance Engineer
hace 1 semana
As a key area within our organization, support takes pride in having a top-notch in-house Customer Success team that delivers exceptional user experiences. To further enhance our support capabilities, we are seeking a Support Engineer to collaborate with both the Customer Success and Engineering teams in providing assistance to users.
Job Description:
- Collaborate with the Customer Success team to identify and resolve user issues.
- Develop support tools to better understand user behavior, troubleshoot data problems, and provide timely assistance to the Customer Success team.
- Establish effective communication channels with users to troubleshoot engineering or data-related issues.
- Share knowledge and best practices with the Engineering team to improve overall support services.
Requirements:
- Proven experience as a developer or support engineer.
- Familiarity with Javascript and SQL.
- Strong communication and interpersonal skills.
- Proficiency in English; all meetings and internal communications are conducted in English.
- Residency in Santiago, Chile required.
Preferred Qualifications:
- Bachelor's degree in Computer Science or equivalent.
- Experience with cloud-based technologies, mobile apps, and modern front-end web frameworks.
