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Customer Experience Specialist
hace 2 meses
We are seeking a highly skilled Customer Experience Consultant to join our team in Santiago, Chile.
As a key member of our team, you will be responsible for delivering exceptional customer experiences by identifying and resolving issues proactively, building strong relationships with customers, and developing solutions that benefit both Maersk and the customer.
Key Responsibilities- Develop a deep understanding of customer business needs and drivers to provide tailored solutions.
- Onboard new customers and build strong relationships through collaborative communication and stakeholder management.
- Serve as the primary point of contact for customers, ensuring seamless execution of the end-to-end shipment lifecycle.
- Stay up-to-date on external factors impacting the customer's supply chain and adapt to their changing needs.
- Align with customer expectations and provide suggested solutions to meet their service needs.
- Proven experience in customer-facing roles with a strong focus on service excellence.
- Knowledge of the shipping, supply chain, or logistics industry.
- Excellent written and verbal communication skills in English.
- Strong stakeholder management, interpersonal, and problem-solving skills.
- Ability to work independently and be self-initiated.
We offer a competitive compensation and benefits package, as well as opportunities for professional growth and development.
