Customer Experience Optimization Specialist
hace 3 días
GP Strategies Corporation is a leading provider of innovative consulting, learning services, and talent technology solutions. With over 6,000 clients globally, we deliver award-winning solutions that transform organizations through their people.
About the RoleThis exciting opportunity will have you analyzing and optimizing the management of the after-sales area in terms of customer experience and satisfaction. You'll be responsible for implementing and managing key tools for scheduling and monitoring services in workshops, generating indicators and improvement opportunities for the process in Chile.
Key Responsibilities:- Implement and manage tools used in the dealer network nationwide.
- Support incident resolution resulting from analysis performed through tools.
- Optimize tools improving customer experience with the brand.
- Analyze after-sales customer satisfaction surveys, proposing concrete actions for improvement.
- Establish action plans with dealers and supervise their execution.
- Train dealers in tool use and customer service.
- Generate and report indicators and KPIs on a regular basis.
- Update dashboards and other tracking reports.
- Meet regional objectives.
- Participate in audit processes and programs established by the brand.
- Provide comprehensive support in all matters related to after-sales customer experience.
- Visit dealerships to ensure correct implementation of processes.
- Graduate professional.
- Profile with 1-3 years of experience in Customer Experience or related areas.
- Intermediate to advanced level in English.
- Excel, PowerBI, or data analysis tools expertise.
GP Strategies is committed to being an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other federally protected class.
Estimated salary: $60,000 - $80,000 per year, depending on experience.
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