Desktop IT Support Specialist

hace 1 día

Santiago, Metropolitana, Chile Iron Systems A tiempo completo

Job Summary

At Iron Systems, we are seeking a highly skilled and experienced Desktop IT Support Specialist to join our team.

Key Responsibilities

Technical Requirements

  • Hardware and Software Troubleshooting
    • Strong experience in troubleshooting hardware, software, and operating system issues on desktops, laptops, and computer peripherals.
    • Ability to fix issues without impacting hardware warranty or customer security compliance requirements.
  • Installation and Maintenance
    • Experience in installing, configuring, and maintaining desktop applications, printers, and other computer peripherals.
  • Networking and Security
    • Knowledge of enterprise LAN and WAN setups and concepts, including TCP/IP networking, DNS, DHCP, VPN, and RDP.
    • Ability to troubleshoot issues with systems and networks using good deductive reasoning skills.
  • Smart Hands Support
    • Experience in providing smart hands support for peripheral and networking hardware, including monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, and multi-port data termination panels.
  • Mobile Device Management
    • Experience in setting up devices for email, RSA authentication, VPN connectivity, and troubleshooting using MDM tools such as Mobile Iron and Intune.
  • Problem Management and Communication
    • Experience in repeat call analysis and developing preventive actions to resolve recurring issues.
    • Excellent written and oral communication skills with clients and management, as well as people skills.
  • Education and Certifications
    • Preferably an Associate's Degree in Electronics and CompTIA A+ Certification.

Non-Technical Requirements

  • Good customer management skills.
  • Good in oral and written communication, including bilingual resources where the primary language is not English.
  • Able to interact and work with customers at different levels.
  • Self-driven and result-oriented.
  • Passionate about the work.

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