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Shift Manager
hace 2 meses
We are seeking a highly skilled and experienced Shift Manager to join our team at Racetrac Petroleum, Inc. As a Shift Manager, you will be responsible for overseeing the daily operations of our store, ensuring that our guests receive exceptional service and that our store meets the highest standards of quality and cleanliness.
Key Responsibilities- Guest Experience
- Provide exceptional customer service, ensuring that guests have a positive and memorable experience in our store.
- Foster positive relationships with guests, responding to their needs and concerns in a timely and professional manner.
- Store Operations
- Oversee the daily operations of the store, ensuring that all tasks are completed efficiently and effectively.
- Monitor and maintain the store's appearance, ensuring that it meets the highest standards of cleanliness and organization.
- Team Leadership
- Lead and motivate a team of employees, providing guidance and support to ensure that they are equipped to provide exceptional service to our guests.
- Develop and implement training programs to ensure that employees have the skills and knowledge needed to succeed in their roles.
- Performance Management
- Monitor and evaluate employee performance, providing feedback and coaching to help employees improve their skills and knowledge.
- Develop and implement performance improvement plans to address any performance issues.
- Education
- High School Diploma or equivalent required.
- Experience
- 2-3 years of experience in a retail or hospitality environment preferred.
- 1+ year of experience in a leadership or management role preferred.
- Skills
- Excellent communication and interpersonal skills.
- Ability to lead and motivate a team.
- Strong problem-solving and analytical skills.
- Ability to work in a fast-paced environment and adapt to changing circumstances.
