Talent Development Specialist

hace 1 mes

Santiago, Metropolitana, Chile ServiceRocket A tiempo completo
About ServiceRocket

G'day We're a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to accelerate growth for our clients, and we're committed to developing every Rocketeer and building trust with our customers.

We've been around for over 20 years, and our diverse team of experts lives by our values with a collaborative mindset, earning us a 4.7 rating on Glassdoor. We've also been certified as a best place to work in the US, Chile, and Malaysia.

Join our fun-loving and inclusive work environment that supports your professional growth and personal well-being. Visit our website to learn more and become part of our Rocketeer Nation

Job Description

The Human Resources Business Partner (HRBP) plays a key role in the employee experience team, specializing in communication and administration across HR programs, including compensation, benefits, staffing, organizational development, employee relations, and performance management.

This position serves as a liaison between the geographic area and the People Team, working closely with team members from various lines of business. Location in the Greater Santiago area will be required, as you'll need to engage regularly with our local team and Notary.

Key Responsibilities
  • Work closely with Hiring Managers and the Talent Acquisition team to deliver offer presentations, covering core values, leadership behaviors, people culture, benefits, and organizational development.
  • Onboard new employees through a structured orientation program, manage new hire paperwork, introduce corporate systems, facilitate account setup, and system access, conduct employee check-ins, and team introductions.
  • Gather and analyze feedback from new hires, suggest, and implement changes and improvements to the hiring and onboarding process.
  • Manage employee mobility and internal transfer requests based on established organizational processes and supporting policies.
  • Handle general employee inquiries and requests, provide help and support on emergency situations, including personal accidents, disease outbreaks, and business disruptions.
  • Manage employee communications through posts and company all-hands meetings.
  • Liaise between business functional areas and specialized operational teams, such as Workforce Planning, Legal, Finance, and IT, to fulfill employee service desk requests.
  • Review and maintain the Chilean employee handbook, assist with employee training on culture, benefits, and policies.
  • Work closely with management to implement corporate processes and policies related to human resources, organizational, and employee development.
  • Consult with employees and managers to address human resources-related issues guided by organizational core values and leadership behaviors, and monitor employee retention and turnover rates.
  • Offboard employees by conducting exit interviews to gather insights and collect data about employee experience, secure equipment, and revoke access to corporate systems.
  • Develops, updates, and executes company-wide employee experience and manager effectiveness programs and initiatives.
Requirements

To succeed in this role, you'll need:

  • Bachelor's degree and a minimum of 5 years of Human Resources experience.
  • Proven experience in Employee Communications, Management Support, Training Programs, Onboarding, and Offboarding, Employee Satisfaction, and Retention.
  • Outstanding communication skills in English, which is our common language and required for day-to-day operations.
  • Demonstrated ability to engage in conversations with senior leaders to propose programs/policies/processes leveraging standard business tools.
  • Experience collaborating with multiple cross-cultural stakeholders to deliver effective business solutions.
  • Good knowledge of common HR processes, policies, and local employment laws across the entire HR lifecycle.
  • A strong analytical mind for identifying and using data to draw HR-related solutions.
  • Relevant experience in HRMS systems and processes (Netsuite is a plus).
Leadership

You'll have the opportunity to work with Jeff, our Senior Director of People, who brings a unique blend of technical expertise and leadership skills. With Juliane as your manager, you'll make an impact on our Rocketeers and shape our culture while mastering multiple skills.

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