Customer Success Strategist

hace 6 días


Santiago, Metropolitana, Chile Hirebridge A tiempo completo
Transforming Tax Compliance
Sovos is a global leader in tax, compliance, and trust solutions. Our purpose-built software platform provides unparalleled integration with business applications and government compliance processes.

We are seeking an experienced Customer Success Manager to join our team. In this role, you will be responsible for driving product adoption, retention, and growth by delivering high levels of business value and cultivating strong customer relationships.

Key Responsibilities:
  • Act as a proactive advocate for customers within Sovos, aligning account activities with customer goals and driving product adoption to deliver measurable business value.
  • Build and maintain trusted advisor relationships with customer stakeholders and executive sponsors, fostering deep and strategic connections across organizations.
  • Monitor customer health through regular check-ins and adoption/utilization trends, providing actionable recommendations and identifying risks to ensure retention and success.
  • Conduct quarterly business reviews to help customers calculate and demonstrate business value while measuring outcomes like value realization, usage, and adoption.


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