Customer Experience Strategist

hace 2 días


Santiago, Metropolitana, Chile Genesys A tiempo completo

As a Senior Customer Success Manager at Genesys, you will be responsible for driving business growth and retention within assigned accounts. This involves tracking and monitoring adoption metrics, facilitating successful renewals, and developing strategic plans to prevent downsells and ensure customer retention.

You will also identify potential business leads for expansion opportunities, prepare and deliver territory plans to define account strategies, and prescribe appropriate product features and services to achieve key customer business outcomes.

Cross-functional Collaboration:
  • Team with adjacent functions, including Onboarding Specialists, Professional Services, Renewal Managers, and Sales teams to ensure smooth implementation and maximize business outcomes.


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