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Customer Experience Specialist
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We're on a mission to revolutionize container logistics and simplify our customers' supply chains. As a Customer Experience Consultant, you'll play a vital role in making this vision a reality.
Our Opportunity:
We're seeking a talented individual to join our team in Santiago, Chile. As a Customer Experience Consultant, you'll be responsible for owning and managing customer relationships, identifying issues proactively, and building strong relationships with customers.
Key Responsibilities:
- Develop a deep understanding of customers' business needs and drivers.
- Onboard new customers and build strong relationships with existing ones.
- Be the primary point of contact for customers and ensure smooth execution of the end-to-end shipment lifecycle.
- Stay up-to-date with external factors impacting customers' supply chains and understand their sense of urgency, service needs, and drivers.
- Align with customer expectations and respond with suggested solutions.
Requirements:
- Proven experience in customer-facing roles.
- Knowledge of shipping, supply chain, or logistics industry.
- Excellent communication, interpersonal, and stakeholder management skills.
- Energetic, well-organized, and self-initiated.
Maersk is committed to a diverse and inclusive workplace. We welcome applicants from diverse backgrounds and are an equal opportunities employer. We strive to deliver the right environment for the right people and foster a culture of fairness, mutual respect, responsibility, and care for our business and customers.
We offer a competitive compensation and benefits package for full-time employees. Our talent policies are recognized worldwide as one of the best in the industry, and we continue to invest in our people through ongoing personal and professional development initiatives.
We value diversity and will always strive to recruit the best person for the job. We're proud of our diverse talent and see it as a genuine source of strength for building high-performing teams.
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