Human Resources Business Partner

hace 2 meses

Santiago, Metropolitana, Chile ServiceRocket A tiempo completo
About ServiceRocket

We are a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of our clients' growth. At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer.

Why ServiceRocket?
  • A 20+ year tech services expert with many solutions and partnerships with industry giants.
  • A diverse world of Rocketeers living by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor.
  • Certified as a best place to work for our US, Chile, and Malaysian offices.
Job Summary

The HR Business Partner plays a key role within the employee experience team, specializing in the communication and administration across a portfolio of HR programs, including compensation, benefits, staffing, organizational development, employee relations, and performance management.

Key Responsibilities
  • Work closely with Hiring Managers and the Talent Acquisition team to deliver offer presentations, covering core values, leadership behaviors, people culture, benefits, and organizational development.
  • Onboard new employees through a structured orientation program, manage new hire paperwork, introduce corporate systems, facilitate account setup and system access, conduct employee check-ins, and team introduction.
  • Gather and analyze feedback from new hires, suggest and implement changes and improvements to the hiring and onboarding process.
  • Manage employee mobility and internal transfer requests based on established organizational processes and supporting policies.
  • Handle general employee inquiries and requests, provide help and support on emergency situations, including personal accidents, disease outbreaks, and business disruptions.
  • Manage employee communications through posts and company all-hands meetings.
  • Liaise between business functional areas and specialized operational teams, such as Workforce Planning, Legal, Finance, and IT, to fulfill employee service desk requests.
  • Review and maintain the Chilean employee handbook, assist with employee training on culture, benefits, and policies.
  • Work closely with management in implementing corporate processes and policies related to human resources, organizational, and employee development.
  • Consult with employees and managers to address human resources-related issues guided by organizational core values and leadership behaviors, and monitor employee retention and turnover rates.
  • Offboard employees by conducting exit interviews to gather insights and collect data about employee experience, secure equipment, and revoke access to corporate systems.
  • Develops, updates, and executes company-wide employee experience and manager effectiveness programs and initiatives.
Requirements
  • Bachelor's degree and a minimum of 5 years of Human Resources experience.
  • Proven experience of working in Employee Communications, Management Support, Training Programs, Onboarding, and Offboarding, Employee Satisfaction and Retention.
  • Outstanding communication skills in English, which is our common language and will be required for day-to-day operations.
  • Demonstrated ability to engage in conversations with senior leaders to propose programs/policies/processes leveraging standard business tools.
  • Experienced in collaborating with multiple cross-cultural stakeholders to deliver effective business solutions.
  • Good knowledge of common HR processes, policies, and local employment laws across the entire HR lifecycle.
  • A strong analytical mind for identifying and using data to draw HR-related solutions.
  • Relevant experience in HRMS systems and processes (Netsuite is a plus).
About Your Leaders

Jeff, our Triathlon superstar and Senior Director of People, went from building communication equipment to building operational efficiencies to building highly functional teams. The mix of his big heart and process knowledge keeps things running. With him and your manager Juliane, you will make an impact on our Rocketeers. You'll get to shape our culture, master multiple skills, and reach new heights.

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