Manager, Facilities Maintenance
hace 3 semanas
**The Opportunity**
You will support Engineering Services by managing daily maintenance activities, and to facilitate successful interactions between CSL departments and the Integrated Facility Management firm in a matrix organization. The four key areas of contribution to delivering results are:
- Managing Center work requests to comply with CSL Specifications and Code Requirements.
- Support Sr. Manager with Data Analytic review.
- Communicate updates to the fleet on open work and issue resolution.
- Collect and maintain data and communications for the Portfolio and Project Management processes.
You will report to the Sr. Manager, Facility Maintenance
**The Role**
Manage interactions with external service providers, including:
- Read and review WO requests.
- Clarify IFM questions.
- Review WO for adherence to CSL Specifications and Code Requirements.
- Contact Operations for work approvals.
- Contact Center Management team for additional information (reasons for repair, pictures, scope confirmation, and any work-related concerns or restrictions).
- Track progress.
- Keep CSL files updated with all information about WO request scope, Information requests (Center photos, marked-up floorplans, etc.) Communication up on status with IFM.
Support the ES team on data Analytic review - gather data, review with the Facility team, and identify process improvements based on data findings. Identify Aging WO, High Low volume Centers, and root cause for repeat issues.
Support managing Janitorial oversight and issue resolution:
- Work with the Janitorial team to review adherence to wet work schedules.
- Assist Fleet with issue resolution for janitorial issues.
- Assist Sr. Mgr. with reviewing KPI and identifying process improvements for KPI.
Assist the ES team with Continuous Improvement initiatives for WO process and Janitorial performance/oversight.
Review exterior work (Landscaping/snow removal) to ensure the accuracy of work performed/billed.
Oversight of the IFM warranty and LL work requests. Drive completion of open WO requests.
Track Urgent WO (P1) to ensure adherence to SLA during the issue. Post repair - Work with IFM to evaluate causes of Urgent WO to determine response time/ center impact.
Assist Sr. Manager FM to manage and resolve issues on as needed basis with the InfiTrak freezer temperaturemonitoring system by MESA Labs.
Lead other initiatives/projects for the benefit of Engineering Services as defined.
Up to 30% travel
**Your skills and experience**
**Education**
Bachelor's in Business Administration or Facility Management preferred, or equivalent work experience.
**Experience**
5 years' experience in facility management, customer support, or maintenance management experience
Working knowledge of building systems and facility repair/maintenance trades including electrical, plumbing, HVAC, janitorial, fire safety, general repair and maintenance, signage, and minor renovations
Experience with MS Office Tools: Word, PowerPoint, Teams, Excel (e.g. to create and utilize pivot tables, v-lookups, and graphs), and experience using software for document workflows, enterprise process management, and project management. Smartsheet experience is a plus
Note: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin or other legally protected classifications.
**Benefits**
CSL offers the following benefits for this full-time position, most are effective the first day of hire: Options for health care benefits, including choices of plans for medical and prescription drug, dental, and vision coverage; Company-provided basic life insurance and Short
- and Long-Term Disability; the option to participate in CSL's 401(k) Savings Program; paid time off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company.
**About Us**
**Our Benefits**
We encourage you to make your well-being a priority. It's important and so are you. Learn more about how we care at CSL.
**About CSL Plasma**
CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma.
**We want CSL to reflect the world around us**
As a global organisation with employees in 35+ countries, CSL embraces diversity, equity and inclusion. Learn more about Diversity, Equity & Inclusion at CSL.
**Do work that matters at CSL Plasma
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