Customer Experience Designer

hace 22 horas


Santiago de Chile Todo a la Obra A tiempo completo

Todo a la Obra es una startup de delivery de materiales de construcción. Buscamos ser el partner de compra y lograr que nuestros clientes, constructores y contratistas, reciban sus materiales y herramientas justo cuando los necesitan. Impulsamos el desarrollo de proyectos de construcción, con soluciones integrales y accesibles para que nuestros clientes usen su tiempo en lo que realmente importa

**Funciones del cargo**:

- Research: investigación continua de los usuarios del ecosistema Todo a la Obra a través de metodología de diseño. Así detectar necesidades, patrones y descubrimiento de Insights.
- Usar herramientas para visualizar el servicio y la experiência de usuario tales como arquetipos, mapa de actores, mapas de viaje, blueprint
- Facilitar y dirigir instancias co-creativas internas para plasmar e incorporar la perspectiva del cliente en las diferentes aristas del servicio (operaciones, tecnología, comercial)
- Co-diseñar experimentos para implementar mejoras en el servicio y experiência de usuario.
- Contribuir en la experiência de cliente propia del branding y marketing incluyendo el diseño de piezas gráficas (minoritariamente).

**Requerimientos del cargo**:
Educación Requerida: Diseño, Ingeniería comercial o carreras a fin
**Manejo de programas de diseño**:

- Adobe Creative Cloud y Figma Jam/Miró. Uso de metodologías de diseño (e.g. design thinking, doble diamante)
- Experiência con investigación aplicada para el diseño y sus diferentes fases y herramientas asociadas
- Capacidad para dirigir talleres e instancias colaborativas
- Experiência Laboral: 1 a 2 años de experiência en cargos similares

**Condiciones**:
Modalidad Flexible

**Remote work policy**:
**Temporarily remote during COVID-19**

Position is remote only during COVID-19-related restrictions.


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