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Customer Success Manager
hace 1 mes
Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us
**Job Description**:
The Customer Success Manager is responsible for a portfolio of site-based or multisite-based accounts to ensure that their customers achieve intended business outcomes with Rockwell Automation’s subscription and services contracts. Responsible for ensuring effective technology and services adoption leading to high, on-time renewal rates and expansion of Annual Recurring Revenue (ARR).
**Key Responsibilities**:
- Responsible for the management and Annual Recurring Revenue Target (ARR) associated to all contracts and software subscriptions within portfolio of site-based accounts.
- Responsible for using data and workflow information from Customer Success Platform (Gainsight) to execute Onboarding, Adopt, Expand and Renewal motions relevant to each account in portfolio.
- Translates available customer data contained within Customer Success Platform and other sources into value delivered to customer by engaging in Services contracts and software subscriptions.
- Responsible for understanding customer data and insights to recommend changes or additions to existing contract and subscription scope that can improve the outcomes a customer can obtain. Use such recommendations to initiate an Expand Motion in conjunction with Sales/Business Development Leads.
- Foster a teaming environment with Sales, Delivery and Distributor team members on behalf of customer. Collaborate with team members to ensure an optimal customer experience.
- Provide feedback to the portfolio team to ensure customer feedback is built into service offerings.
**Requirements**:
- Bachelor’s degree in Business Administration, Engineering or related fields.
- 2 years of work experience in working with customers in a commercial and/or technical capacity.
- Knowledge or work experience in the Automation and control industry.
- Commercial acumen. Ability to collaborate and build trust with Sales/Business Development.
- Fluent in English.
- Availability to travel up to 30% Internationally and nationally.
**Applications are open until September 19.**
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