Partner Support Representative
hace 3 semanas
The Peek Pro software suite provides world-class online booking, point-of-sale, and hundreds of automation tools such as inventory management, dynamic pricing, waivers, and marketing analytics. Thousands of operators like the Museum of Ice Cream, Artechouse, and Jam NOLA have grown their business and automated their operations with our technology.
Peek follows a “remote-first” philosophy, with our team of over 250 Peeksters distributed across exciting locales such as San Francisco, New York, Austin, Nashville, Salt Lake City, Santiago, Medellin and beyond. We recently raised over $80 million backed by Westcap and Goldman Sachs to continue uniting the world through experience.
PS: Peek just made the 2021 Forbes America's Best Startups Employer list and was granted Newsweek’s Future of Travel award.
Peek is hiring a friendly, passionate and self-motivated Partner Support Associate to help our activity partners grow their businesses using Peek’s SaaS platform PeekPro. The Partner Support Associate acts as the first line of defense for product questions and technical troubleshooting.
***Must be able to work the following schedule Sunday through Thursday OR Tuesday through Saturday. Evening work may be required.**
Our collaborative and rapidly evolving team will rely on the Associate to make our partner’s day by solving issues completely, quickly, and correctly.
**Responsibilities**:
- Craft informative, timely, and instructional messages in response to product
- and tech-related queries.
- Utilize excellent communication skills to maintain a high customer satisfaction rating in all customer interactions.
- Represent the voice of our customers internally at Peek by sharing customer feedback using Zendesk processes.
- Learn Peek’s rapidly evolving products; contribute suggestions from your built experience on updating our Helpdesk and templates to keep pace with these changes.
**Qualifications**:
- 1-2 years of experience in customer service and / or technical support
- Business level English skills, both written and spoken
- Full-time availability; Ability to work 5 consecutive days (possible schedule to include weekend day)
- Excellent written, oral and interpersonal communication skills
- Natural enthusiasm for helping people solve technical problems
- Patience and ability to troubleshoot and teach new software to non-tech savvy operator partners.
- Ability to work in a dynamic environment without skipping a beat
- Must be punctual and reliable
- Strong deductive reasoning skills, with an ability to unsurface the root cause of an issue
- Discretion in handling potentially sensitive information about a partner, partner’s account or business.
- Consistent and dependable WiFi in a personal workspace that allows for distraction free environment
**Preferred Qualifications**:
- Interest in the travel / tourism industry
- Spanish language fluency
- Experience working within ZenDesk or other support tooling
- Experience working with Salesforce, JIRA, Slack and / or G-SuiteExperience in a similar role
**Perks & Benefits**
Peek invests in our employee’s health and well-being. We’ve built our benefits package around our Peekster’s needs including full health care, dental, and vision plans, paid maternity and paternity leave, 401k matching, company recharge at the end of the year, and competitive compensation packages that include significant equity upside that allows you to share in Peek’s long-term success.
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