Customer Retention Go to Market

hace 6 días

Santiago de Chile General Motors A tiempo completo

**Job Description**:
General Motors tiene el compromiso de liderar la transformación de la industria hacia un futuro con Cero Accidentes, Cero Emisiones y Cero Congestión. Hoy, estamos en medio de una revolución del transporte y tenemos la ambición, el talento y la tecnología para allanar el camino hacia un mundo más seguro, mejor y más sostenible. Como empresa abierta e inclusiva, también estamos creando un entorno en el que todos se sienten bienvenidos y valorados. Siempre buscamos talentos que nos incentiven a ir más lejos y quieran poner en acción nuestro propósito. Ven a General Motors South America y sé parte del equipo.

**Innovation & Service Development **es un área cuyo principal objetivo es diseñar procesos y programas de servicio que nos lleven a mantener los clientes en nuestros talleres durante todo el ciclo de vida del vehículo.

Como **Customer Retention Go To Market **el principal desafío del rol será

brindar soporte a la estrategia de retención de clientes en Chile y Perú, mediante el acompañamiento al equipo de campo en el análisis e identificación de oportunidades de mercado junto con la correcta implementación y seguimiento de los programas de servicio en la red de concesionarios.

**Responsabilidades**:

- Liderar la estrategia de implementación de los programas de servicio en cada mercado, de acuerdo a las necesidades y prioridades definidas por país.
- Liderar todos los foros de retención de clientes, en donde se presentan las oportunidades del mercado, avances en el desarrollo e implementación de programas de servicio y la definición de planes de acción que lleven a la consecución de los objetivos.
- Soportar al equipo de campo en la definición de planes de acción que permitan mejorar el performance de los programas de servicio de taller y colisión.
- Realizar inmersión en los concesionarios con mayor oportunidad de crecimiento en retención de clientes.
- Proponer continuamente mejoras o nuevos proyectos al equipo de Desarrollo de programas, con el fin de estar a la vanguardia en procesos y planes que nos lleven a mantener a nuestros clientes.
- Representar al equipo de Innovación y desarrollo de servicio en todos los foros en donde se requiera información de retención de clientes y/o programas de servicio.

**Additional Job Description**:
**Requisitos**:

- Formación: Graduados de Administración de Empresas, Economía, Ingeniería o carreras afines.
- Experiência laboral previa en áreas comerciales, mercadeo, ventas o posventa, durante un mínimo de 3 años.
- Inglés: nível intermedio.
- Office: nível intermedio.
- Disponibilidad para viajar al exterior 1 semana al mes.
- Disponibilidad para visitar localmente a la red (aproximadamente 4 visitas por mes).
- Disponibilidad para trabajar de forma hibrida en nuestas oficinas ubicadas en Ciudad Empresarial, Santiago, Chile o en San Isidro, Lima, Perú (según residencia).

**Conocimientos y Competencias deseables**:

- Manejo de bases de datos y reportes con Power BI.
- Experiência en posventa en el sector automotriz.
- Buenas relaciones interpersonales.
- Gran capacidad de análisis y mentalidad estratégica.
- Capacidad de interactuar y generar sinergias entre equipos.
- Implementación de proyectos.
- Buena capacidad de comunicación, enfoque en el cliente y mentalidad comercial.

LI-BSC115

**About GM**:
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

**Why Join Us**:
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

**Diversity Information**:
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.

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