Cloud Expert Support Engineer
hace 3 meses
Acronis is a world leader in cyber protection—empowering people with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for a Cloud Expert Support Engineer who is ready to join us in creating a #CyberFit future and protecting the digital world
We are looking for a talented, passionate and technically skilled person who will function as the main support technical expert in specific Company's products or services. Be the person responsible for resolving the customers' technical incidents using your own expertise and extensive cooperation with the Company's Engineering departments. Craft solutions, submit bug reports, coordinate complex tasks with other teams (Engineering, QA, DCO, Product Management), communicate with the customers to their complete satisfaction.
**WHAT YOU'LL DO**
- Work on resolving various technical incidents for the Company's customers involving various software, networking and hardware environments;
- Responsible for building and maintaining strong relationships with customers able to thrive in the ever-changing work environment;
- Stay abreast of the latest changes, trends and technological advancements in the industry (Cloud, Storage, Virtualization, Business Applications, etc). Maintain deep knowledge of Company operations to support client requests effectively;
- Interact with various departments to analyze and resolve problems;
- Provide technical advice to junior staff members and review technical results, evaluations and analyses. Provide for the development of junior staff within the work group through mentoring and technical guidance;
- Develop documentation regarding installation, upgrades, support, and compatibility issues;
**WHAT YOU BRING (EXPERIENCE & QUALIFICATIONS)**
- Fluent English (both oral and written, Upper Intermediate as minimum);
- Network professional (know how to use Wireshark, tcpdump, iperf; experience with deploying and configuring services like DHCP, DNS, L2TP/IPSEC/Open VPN, HTTP servers);
- Virtualization professional (know how to deploy and manage Virtual Machines on VMware ESXi / Microsoft Hyper-V clusters);
- Good communication skills and customer focus, ability to prioritize and switch between a variety of time-sensitive issues;
- Passion for troubleshooting, ability to come up with efficient solutions for unordinary issues;
- Please, submit your resumes in English.
**WHO WE ARE**
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.
- #LI-KP1_
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