Ms Cloud Engineer L3

hace 5 meses

Santiago de Chile NTT A tiempo completo

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

**Want to be a part of our team?**

The Cloud Managed Services Engineer (L3) is responsible for providing a managed service to clients by proactively identifying and resolving cloud-based incident and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role maintains a high level of service to clients. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions. This role is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgment and independent analysis within defined policies and practices. This role applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.

This role may also contribute to / support on project work as and when required.

**Working at NTT**

**Key Roles and Responsibilities**:

- Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational
- Identifies problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
- Assists in analysing, assigning, and escalating support calls
- Investigates third line support calls assigned and identify the root cause of incidents and problems
- Reports and escalates issues to 3rd party vendors if necessary
- Provides onsite technical support to clients and provide field engineering services to clients
- Conducts a monthly random review of incidents and service requests, analyse and recommend improvement in quality
- Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT
- Proactively identifies opportunities for work optimization including opportunities for automation of work
- May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines
- May work on implementing and delivering Disaster Recovery functions and tests

**Knowledge, Skills and Attributes**:

- Ability to communicate and work across different cultures and social groups
- Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
- Ability to maintain a positive outlook at work
- Ability to work well in a pressurized environment
- Ability to work hard and put in longer hours when it is necessary
- Ability to adapt to changing circumstances
- Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey

**Academic Qualifications and Certifications**:

- Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience)
- Relevant certifications such as:

- VMware certified Professional: Data Centre Virtualization
- VMware Certified Specialist - Cloud Provider
- VMware Site Recovery Manager: Install, Configure, Manage
- Microsoft Certified: Azure Architect Expert
- AWS Certified: Solutions Architect Associate
- Veeam Certified Engineer (VMCE)
- Rubrik Certified Systems Administrator
- Zerto, pure, vxrail
- Google Cloud Platform (gcp)
- Oracle Cloud Infrastructure (oci)

**Required Experience**:

- Seasoned work experience
- Seasoned experience required in Engineering function within a medium to large ICT organisation
- Seasoned experience of Managed Services
- Excellent working knowledge of ITIL processes
- Seasoned experience working with vendors and/or 3rd parties
- Seasoned experience managing platforms including a combination of the following: Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware and Storage Administration

**Skills Summary**

Incident Resolution, Information Technology Infrastructure Library (ITIL), Infrastructure Deployment, IT Infrastructure Management, Managed Services Delivery, Root Cause Analysis (RCA), Scripting, Troubleshooting

**Workplace type**:
Hybrid Working

**Equal Opportunity Employer**

NTT is p

  • Cloud Engineer

    hace 6 meses

    Santiago de Chile SoluNegocios A tiempo completo

    Reconocido Holding con más de 20 años de presencia en el mercado nacional se encuentra en búsqueda de un (a) Ingeniero (a) Informática o carrera afín, para desempeñar el cargo de Cloud Engineer **Requisitos**: - Experiência mínima 2 años en el cargo - Experiência en GCP Ofrecemos: - Integrarte a una empresa Líder en el rubro - Estabilidad...

  • Ms Engineer L1

    hace 6 meses

    Santiago de Chile NTT A tiempo completo

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Administrador Cloud

    hace 5 meses

    Santiago de Chile CORFO A tiempo completo

    Institución - Ministerio del Interior y Seguridad Pública / Subsecretaría de Prevención del Delito / - Convocatoria - Administrador Cloud (MS Azure) - Nº de Vacantes - 1 - Área de Trabajo - Area para cumplir misión institucional - Región - Región Metropolitana de Santiago - Ciudad - Santiago - Tipo de Vacante - Honorarios- ¿Qué documentos necesito...

  • Cloud Computing Engineer

    hace 6 meses

    Santiago de Chile Launchpad Technologies Inc. A tiempo completo

    Recognized as one of Canada’s fastest-growing companies, Launchpad provides next-generation integration platform capabilities for connecting and managing enterprise automation and data integration. Headquartered in Vancouver, Canada, our operations span both North and South Americas, with a second headquarter located in Santiago, Chile. Our vision is to...

  • Cloud Computing Engineer

    hace 5 meses

    Santiago de Chile Launchpad Technologies Inc. A tiempo completo

    Launchpad, a people-first technology company, is a leader in North America´s rapidly growing tech sector. Through two solutions, Launchpad supports its clients with digital transformation: - PaasportTM, our iPaaS solution, streamlines software integration and automates workflows. - Nearshore Staff Augmentation, our managed IT staffing service, connects top...

  • MS Engineer L2

    hace 1 mes

    Santiago, Metropolitana, Chile NTT DATA A tiempo completo

    Job Title: MS Engineer L2About the RoleWe are seeking a highly skilled MS Engineer L2 to join our team at NTT DATA. As a key member of our technical team, you will be responsible for providing exceptional technical support to our clients, ensuring their IT infrastructure and systems remain operational.Key ResponsibilitiesMonitor and respond to client...

  • Cloud Solutions Engineer

    hace 1 semana

    Santiago, Metropolitana, Chile Softtek Chile A tiempo completo

    Softtek Chile is seeking a seasoned Cloud Solutions Engineer to join our team in providing top-notch cloud-native solutions. The ideal candidate will have expertise in designing, architecting, and implementing secure, scalable, and reliable solutions for SaaS and PaaS environments.About the Role:This position involves developing web applications that address...

  • Ts Implementation Engineer L3 Cloud

    hace 6 meses

    Santiago de Chile NTT Ltd. A tiempo completo

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Ms Engineer L1

    hace 5 meses

    Santiago de Chile NTT A tiempo completo

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Cloud Native Software Engineer

    hace 6 meses

    Santiago de Chile Venecia IT HeadHunter A tiempo completo

    Estamos en busqueda de un profesional con experiência como **Cloud Native Software Engineer **para trabajar 100% remoto y que cumpla con los siguientes requisitos: - Java or Kotlin or Javascript or Golang - Clean code awareness - Relational DB or NoSQL **- **Container **- **Git **- **Scrum **-**Experiência con uno de los hiperescaladores Azure, AWS,...

  • Cloud Computing Engineer

    hace 1 día

    Santiago de Chile Launchpad Technologies Inc. A tiempo completo

    Launchpad, a people-first technology company, is a leader in North America´s rapidly growing tech sector. Through two solutions, Launchpad supports its clients with digital transformation: - PaasportTM, our iPaaS solution, streamlines software integration and automates workflows. - Nearshore Staff Augmentation, our managed IT staffing service, connects top...

  • Cloud Engineer GCP

    hace 2 semanas

    Santiago, Chile Stefanini Chile S.A. A tiempo completo

    En Stefanini Chile S.A, estamos comprometidos con la excelencia y la innovación en el mundo tecnológico. Nos dedicamos a crear soluciones que marcan la diferencia y transforman la forma en que el mundo ve la tecnología. Posición disponible: Cloud Engineer Descripción del trabajo: Diseñar, implementar y administrar soluciones en la nube, tanto...

  • Senior Cloud Engineer

    hace 1 mes

    Santiago, Metropolitana, Chile Merapar A tiempo completo

    About the RoleWe're seeking a skilled Senior Cloud Engineer to join our team at Merapar. As a key member of our engineering team, you will be responsible for designing and implementing scalable, cloud-based systems that meet the needs of our clients.Key responsibilities include:Designing and implementing cloud-based systems using AWS server-less...

  • Cloud Operations Engineer

    hace 1 mes

    Santiago, Metropolitana, Chile Signant Health A tiempo completo

    Job Title: Lead Cloud Operations EngineerJob Summary:We are seeking a highly experienced Lead Cloud Operations Engineer to join our team at Signant Health. As a key member of our Cloud Operations team, you will be responsible for designing, implementing, and managing our cloud infrastructure, ensuring the security and reliability of our systems.Key...

  • Ts Implementation Engineer L3

    hace 6 meses

    Santiago de Chile NTT A tiempo completo

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Ts Implementation Engineer

    hace 6 meses

    Santiago de Chile NTT A tiempo completo

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Cloud Security Engineer

    hace 6 meses

    Santiago de Chile Ritain.io A tiempo completo

    **Ritain.io **is a Center of Excellence for Automation and Business Agility: Cloud, Quality Assurance Software, Data and AI/ML. We are made of people, all around the world, with offices and clients around the globe! Our focus is to craft impactful business outcomes: do more than we're asked be better than expected. Deviler with quality and accountability...

  • Oci Cloud Engineer

    hace 6 meses

    Santiago de Chile Ritain.io A tiempo completo

    **Ritain.io **is a Center of Excellence for Automation and Business Agility: Cloud, Quality Assurance Software, Data and AI/ML. We are made of people, all around the world, with offices and clients around the globe! Our focus is to craft impactful business outcomes: do more than we're asked be better than expected. Deviler with quality and accountability...

  • Cloud Engineer

    hace 6 días

    Santiago de Chile Kyndryl A tiempo completo

    Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...

  • Cloud Engineer for Large-Scale Cloud Migration

    hace 1 día

    Santiago, Metropolitana, Chile SoftServe A tiempo completo

    Are you an experienced DevOps engineer looking to take your career to the next level?About SoftServeSoftServe is a global digital service and consulting company founded in 1993. We're working on 2,000+ projects with clients in the USA, Europe, APAC, and LATAM regions.Our DevOps Practice Community in LATAM is part of the Global Critical Services Center of...