Cloud Security Expert

hace 5 días


Santiago, Metropolitana, Chile CGS A tiempo completo

Job Description

We are seeking a highly skilled Cybersecurity Engineer - Identity and Access Management to join our team at CGS. This is an exciting opportunity for an experienced professional to work with cutting-edge technology and contribute to the success of our organization.

About the Role

The ideal candidate will have a strong background in cybersecurity, specifically in identity and access management. They will be responsible for providing technical support and guidance to customers on the implementation and integration of cloud-based directory services. The successful candidate will also be expected to troubleshoot and resolve complex customer issues, both independently and as part of a team.

Key Responsibilities

  • Technical Support: Provide expert-level technical support to customers on the use and configuration of cloud-based directory services, including Azure Active Directory and Okta's suite of security products.
  • Troubleshooting: Troubleshoot and resolve complex customer issues related to identity and access management, including cross-domain trust and group memberships within enterprise-scale Active Directory environments.
  • Documentation: Document customer issues and provide detailed reports to engineering teams using JIRA or similar bug reporting systems.
  • Knowledge Sharing: Contribute to and maintain a repository of security-centric knowledge within the support team and promote a culture of team knowledge sharing and collaboration.

Requirements

  1. Experience: 5+ years of experience in customer support, technical support, system administration, or related customer-facing roles.
  2. Educational Background: BA/BS/MS in Computer Science, Management Information Systems, or related disciplines.
  3. Skills: Familiarity with Networking at OSI Model Layers 4-7, hands-on experience configuring top-down firewall rules, and experience supporting and troubleshooting Active Directory and LDAP in on-premise environments.
  4. Soft Skills: Excellent relationship management, customer service, and communication skills, ability to work independently with little direct supervision, and excellent analytical and organizational abilities.

Benefits

We offer a competitive salary of $95,000 - $125,000 per annum, depending on experience, and a range of benefits, including health insurance, retirement plans, and paid time off. We are committed to fostering a diverse and inclusive work environment that supports the growth and development of our employees.


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