Technical Support Specialist

hace 2 semanas


Santiago de Chile PagerDuty A tiempo completo

**We are **interviewing** and onboarding 100% virtually at this time. PagerDuty is focused on inclusion and employee well-being by building a culture that isn't location specific and gives equal opportunity to everyone—regardless of where you are working. Unless your job requirements make it necessary to be in a company office, you may choose to work **in-office, remotely, or hybrid**.**

**Multi Product Technical Support Specialist - Job Description**

PagerDuty is looking for Technical Support professionals to help resolve our customers' technical challenges. Your responsibilities will span technical support on our portfolio of products as we build our operations cloud, interaction with our engineering and Customer Success organizations, and occasional sales inquiries. We pride ourselves in providing amazing support to our rapidly growing customer base.

We strive to improve our customers' experience by delivering best-in-class service. We measure our customer support success in terms of effort and customer satisfaction. You'll play a crucial role in maintaining our friendly and personal rapport with our customers while keeping full accountability for the resolution of their technical challenges.

This is an excellent opportunity for an upbeat, technically curious, motivated, and organized individual to kick off with a fast-growing organization.

**How You Impact Our Vision**
- Provide excellent customer service and product support to PagerDuty customers
- Taking all first-line calls from customers and identifying, classifying and, troubleshooting issues reported
- Identify the root cause, understand customers' needs, and set expectations accordingly. Escalate issues that require involvement from Engineers, Tier2, or Subject Matter Experts
- Improving our official support documentation by adding to our processes, how-tos, guidelines, and documentation with your own suggestions and efficiencies
- Perform administrative tasks required within the Support Delivery area (reporting of hours, preparation of effort estimates, etc.).
- Attend and actively participate in the activities and meetings of your work team, providing feedback that promotes continuous improvement.
- Leading tickets from high-priority customers on an on-call basis
- Provide solutions to Enterprise customer's issues through support cases and screen-sharing meetings
- Find, reproduce and report bugs to the development team
- Act as the customer liaison during impacting platform incidents, ensuring our communication to our customers and internal stakeholders is crisp and accurate
- Set up monitoring systems, integrating them with PagerDuty and documenting the whole

Process
- Write custom scripts, code samples and integration guides for customer use
- Develop projects assigned by the direct manager within the written agreed deadlines.
- Register and stay connected, throughout the corresponding work shift or work day, to the

corporate communication tool.

**Technical Skills necessary**

We expect you to be an avid user of Linux Operating Systems preferably with a system administrator profile, as well as with Microsoft Windows environments in their Server versions that you are comfortable with the handling of file exchange protocols (SFTP, SSH, FTP, NFS, SAMBA) for both O. S including, know fundamental aspects of the operation of communications encryption protocols (SSL, TLS), you understand the operation of authentication systems such as LDAP or AD, you are familiar with simple text format for data exchange as JSON, XML and YAML, you have the ability to automate basic processes using Bash or PowerShell scripting, you must know basic concepts of API Rest being desirable the management of Postman, understand and manage with an initial scope of cloud computing infrastructure (AWS, GCloud and Azure).

Hands-on product technical support experience with both on-prem Enterprise Software and SaaS solutions

Work specific hours to provide SLA time-based coverage to our premium customers (for example 8 am - 5 pm, 9 am - 6 pm)

Excellent written communication, work ethic, and attention to detail skills.

Adaptive mindset, eager to learn new product suites, understand and communicate changes to existing products and enjoy the challenge of solving unique set issues that may arise in customer environments.

The enthusiasm and perseverance to drive customer issues to resolution.

**Not sure if you qualify?**:
**PagerDuty Offers**:
**We are dedicated to providing a culture where our people are happy, enabled and inspired to do their best. One of the ways we do this is by developing a comprehensive total rewards approach that supports employees and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations.**

**Your package may include**:

- Competitive salary and company equity
- Comprehensive benefits package from day one
- ESPP (Employee Stock Purchase Program)
- Retirement


  • Capital Service

    hace 6 días


    Santiago de Chile Abbott Laboratories A tiempo completo

    **Capital Service and Technical Support Specialist** **About Abbott** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. **The Opportunity** Abbott is looking for a **Capital Service and Technical Support**...


  • Santiago de Chile InterSystems A tiempo completo

    **Responsibilities** - Provide immediate response to customer inquiries in accordance with service standards. - Provide advice and best practices to Partners for technical areas such as installation, configuration, development as well as operation of InterSystems'-based products. - Provide technical support for troubleshooting and performance analysis. -...


  • Santiago de Chile ABB A tiempo completo

    **Sales Support Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...


  • Santiago de Chile ABB A tiempo completo

    **Customer Support Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Technical Support

    hace 1 semana


    Santiago, Metropolitana, Chile Lenovo A tiempo completo

    Description and Requirements Job Description : Support Latin America ́s Field Service agents with technical escalations to solve critical matters from customers. Coordinate tech support focals for their support in each of their countries. Participate in Quality team interlocks. Make use of key trainings to deploy with technicians & agents together with...


  • Chile EPIC iO Technologies A tiempo completo

    **EPIC iO Technologies** is an international technology-focused company providing the most innovative, IoT, AI, and wireless connectivity solutions for the public and private sectors. As **Why join the Epic team?** - Bring your skills and knowledge to an innovative and growing workplace - Work and collaborate with a team who has become one of the best in...


  • Santiago de Chile LatamCent A tiempo completo

    **Position Overview**: Flxpoint is seeking a talented and motivated Customer Enablement Specialist to join our team. As a Technical Customer Enablement Specialist, you will play a key role in managing our public documentation and creating content to promote customer engagement and success on the Flxpoint platform. **Your Mission**: - Manage and maintain...


  • Santiago de Chile IBM A tiempo completo

    Introduction **At IBM, work is more than a job - it's a calling**: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...


  • Santiago de Chile Orica A tiempo completo

    **About Orica**: At Orica, it’s the power of our people that leads change and shapes our futures. Every day, all around the world, our people help mobilise vital resources essential to progress. Established in 1874, we have grown to become the world leader in mining and civil blasting with a diverse of team of more than 13,000 across the world. It’s an...


  • Santiago de Chile ABB A tiempo completo

    **Sales Support Specialist - Customer Support**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....

  • Technical Specialist

    hace 1 semana


    Santiago, Chile InterSystems A tiempo completo

    InterSystems seeks experienced candidates who are creative, motivated, and energetic problem-solvers to join a group of experts working with a broad range of new and advanced technology. As a member of a worldwide team, you will develop your technical, professional, and personal skills, within an environment of teamwork, cooperation and fun. You will help...

  • Noc Technical Support

    hace 4 días


    Santiago de Chile IDT Corporation A tiempo completo

    We are looking for a NOC Technical Support Specialist to monitor large computer networks and servers for problems from a central location. They analyze problems, perform either network or PC software troubleshooting and incident response on the system, they are expected communicate with site technicians and track problems through to resolve them. You will...

  • Technical Support

    hace 2 semanas


    Santiago, Chile Lenovo A tiempo completo

    Description and Requirements Job Description : Support Latin America´s Field Service agents with technical escalations to solve critical matters from customers. Coordinate tech support focals for their support in each of their countries. Participate in Quality team interlocks. Make use of key trainings to deploy with technicians & agents together...

  • Technical Support

    hace 2 semanas


    Santiago, Chile Lenovo A tiempo completo

    Description and Requirements Job Description : Support Latin America´s Field Service agents with technical escalations to solve critical matters from customers. Coordinate tech support focals for their support in each of their countries. Participate in Quality team interlocks. Make use of key trainings to deploy with technicians & agents together...

  • Technical Support

    hace 2 semanas


    Santiago, Chile Lenovo A tiempo completo

    Description and Requirements Job Description:Support Latin America´s Field Service agents with technical escalations to solve critical matters from customers.Coordinate tech support focals for their support in each of their countries.Participate in Quality team interlocks.Make use of key trainings to deploy with technicians & agents together with Training...


  • Santiago de Chile Siemens A tiempo completo

    Siemens LD SA requiere un (a) IT Technical User Support, cuyas principales funciones serán - Soporte usuarios remotos/presencial - Instalación de equipos - Soporte Configuracion Smartphones (IOS / Android) - Soporte Impresoras (Gestión de insumos) - Soporte Hardware (Manejo de garantías y cambio de partes) - Soporte Windows 10 - Soporte Office...


  • Santiago de Chile Pearl Abyss America A tiempo completo

    **Pearl Abyss America, Inc**. - the team behind **Black Desert** and the upcoming titles **DokeV** and **Crimson Desert** - is seeking a high-performing, creative, results-oriented and quality-obsessed **Customer Support Specialist** to help accelerate our gaming reach to millions of Black Desert players in South America. The video games industry is...


  • Santiago de Chile Orica A tiempo completo

    **About Orica**: At Orica, it’s the power of our people that leads change and shapes our futures. Every day, all around the world, our people help mobilise vital resources essential to progress. Established in 1874, we have grown to become the world leader in mining and civil blasting with a diverse of team of more than 13,000 across the world. It’s an...

  • Product Specialist Iii

    hace 4 días


    Santiago de Chile Thermo Fisher Scientific A tiempo completo

    Technical Sales Specialist / Core Business **Job role**: **Responsibilities** - Build pipeline of sales opportunities to support reaching AOP for South Region (Chile, Argentina, Uruguay, Paraguay and Bolivia), - Drive business expansion in collaboration with Support, Sales, and Market Development, - Drive adoption of our NPIs and continuous technical...


  • Santiago de Chile The Nature Conservancy A tiempo completo

    **OFFICE LOCATION**: Santiago, Chile LA060 **WHO WE ARE**: The mission of The Nature Conservancy (TNC) is to conserve the lands and waters upon which all life depends. As a science-based organization, we develop innovative, on-the-ground solutions to the world’s toughest environmental challenges so that people and nature can thrive. Our work is guided by...