Connectivity Support Specialist

hace 2 semanas


Chile EPIC iO Technologies A tiempo completo

**EPIC iO Technologies** is an international technology-focused company providing the most innovative, IoT, AI, and wireless connectivity solutions for the public and private sectors.

As

**Why join the Epic team?**
- Bring your skills and knowledge to an innovative and growing workplace
- Work and collaborate with a team who has become one of the best in the industry
- Use industry-leading technology and the best tools available to ensure success
- Work in a stable industry with strong growth potential

We are looking for a
**Connectivity Support Specialis**t to join
**#OneTeam.**

**What you'll be doing**:
The role of the Connectivity Support Specialist is to support the installation and ongoing operation of cellular and satellite internet connections deployed and maintained by EPIC iO for our Customers, Agents and wholesale partners.

We provide these connections using Cradlepoint and Peplink modem/router devices that connect to the existing cellular networks and provide our customers with an internet connection. Some of these may be primary internet connections in places where wire-line connections are not readily available. Other sites may be using them only as a backup to their tertiary circuits. Training curriculum is provided by the device manufacturers to become certified to support their products. Eventual certification is a required part of employment with the Connectivity Support team.

Using a combination of device manufacturer portals, report data, and carrier portal data, we provide our customers with troubleshooting to determine the cause of outages, or to bring gear back online. In some cases, we may provide replacement equipment.

**What you'll need**:

- 1 year experience in a technical support, technology or customer service role
- High School Diploma / GED - Associates degree in a technical field is preferred but not required
- Excellent communication skills both written and verbal to properly handle customer facing needs and internal note taking for ticket review and understanding
- Skilled with Microsoft Office 365 - Outlook & Teams

**Nice to have**:

- A background in a technology related field performing customer service or technical support responsibilities.
- Cradlepoint Certifications (Certified Network Associate or Professional)
- Peplink Certified Engineer
- Cisco Certified Network Associate
- CompTIA Network+
- EPIC iO Technologies embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be._



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