![Voxy Inc](https://media.trabajo.org/img/noimg.jpg)
Customer Success Sr Manager
hace 4 semanas
**Your responsibilities will include**:
Empathize with every aspect of the customer journey/experience, putting customers’ needs first.
Understand customer's needs and help through the onboarding process
Deliver adoption/engagement-related insights and readouts of specific customer outcomes in Business Reviews
Guide and coach customers and Account Executives with dedicated customer success processes.
Coach customers to be Voxy product experts and train their teams on Voxy methodology so they become increasingly self-sufficient.
Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty.
Lead renewal process from start to finish, including contract approvals and negotiation.
Partner with Account Executives to collaborate and communicate to ensure alignment on plans
Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
Help drive customer references and case studies.
Compliance with Voxy's customer management tools to guarantee transparency of Customer Health and Customer Success Indicators.
**What we're looking for**:
8+ years of relevant experience in a customer-facing customer success, account management or strategic consulting organization. Private Language School experience is a plus.
**Fluency in Spanish and English is required, additional languages is a bonus**
Project Management experience, Problem Solving and Negotiation skills
Tech-savviness, familiarity with Salesforce, Zendesk, and other Software-as-a-Service is a plus
Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
Strong interpersonal skills and experience building strong internal and external relationships.
Consistent track record of highly-professional customer service in a fast paced, dynamic environment.
Diplomacy, tact, and poise under pressure when working through customer issues.
Bachelor’s Degree
**In addition to a rewarding job that that will directly impact how millions of students learn English, working here, you’ll enjoy**:
Competitive salary (base/bonus/commission)
Great benefits: medical insurance, cell phone & wifi reimbursement, home office & wellness budget, team events
Remote friendly work policies
Language classes w/ Voxy
Work with an international team based in the U.S., and globally
Ongoing professional development and reimbursement for attendance at industry or professional conferences
Incredible team of super bright, creative, talented and passionate individuals
**We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, or marital, veteran, or disability status.**
**About Voxy**:
Voxy is a leading web and mobile-based English learning platform that provides personalized language instruction to major educational institutions, corporations and governments in North and South America, Europe and Asia. Voxy’s proven approach draws on more than 30 years of academic research on second language acquisition. Every online course combines adaptive learning technology and authentic, real-world content to support learners’ unique needs in real time. Voxy launched in 2010 as one of the most disruptive technology startups of the year, and has since been used by millions of learners around the world. It has been recognized for its innovative approach by major media outlets including the New York Times, Forbes, CNN, _Veja_ and _Fast Company_, and is backed by leading education and technology investors including Rethink Education, ff Venture, Contour Venture Partners and Pearson PLC. Voxy is headquartered in the U.S. with team members in the U.S., Brazil and around the globe.
Voxy CEO Named Top 100 Most Influential EdTech Leaders
Best Places to Work for Tech Industry
12 Companies Transforming Their Industries
The 10 Best US Tech Companies To Work For In 2012
-
Sr. Customer Success Manager
hace 3 semanas
Santiago de Chile Genesys A tiempo completo**Position Purpose** The goal of this Customer Success Manager role is to establish a life-long relationship between Genesys and Genesys’ customers by advising and equipping them to achieve their customer experience (CX) vision. **Key Responsibilities** They are the customer’s advocate and champion throughout their journey with Genesys. They...
-
Senior Manager, Customer Success
hace 1 semana
Santiago de Chile Genesys A tiempo completolocations - Santiago, Chile - time type - Full time - posted on - Posted Today - job requisition id - JR106346 - Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can...
-
Senior Manager, Customer Success
hace 2 semanas
Santiago, Chile Genesys A tiempo completoLocations Santiago, Chile Time Type Full time Posted On Posted 3 Days Ago Job Requisition ID JR106346 About Genesys Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform,...
-
Senior Manager, Customer Success
hace 4 semanas
Santiago, Chile Genesys A tiempo completoApply locations Santiago, Chile time type Full time posted on Posted 2 Days Ago job requisition id JR106346 Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can...
-
Customer Success Manager
hace 4 semanas
Santiago de Chile Spot Hunting Chile A tiempo completoImportante empresa del Rubro Minería busca un Profesional de Customer Success Manager para pertenecer a un excelente equipo de trabajo con presencia multinacional en Tecnologias y soluciones basadas en datos para la visualización 3D, Monitoreo, Control y Gestión de Operaciones Mineras. Nuestro Customer Success Manager tiene como misión principal asegurar...
-
Enterprise Customer Experience Manager
hace 2 días
Santiago, Metropolitana, Chile Genesys A tiempo completoGenesys, a leader in customer experience solutions, empowers organizations to deliver exceptional experiences through its AI-powered platform. As a Sr Customer Success Manager, you will play a critical role in establishing long-term relationships with enterprise customers, advising them on their customer experience vision, and championing their success.
-
Customer Success Manager
hace 2 semanas
Santiago de Chile The Global Talent Co. A tiempo completo**Customer Success Manager**: **Full-time (40-Hours Per Week), Remote** **About Us**: At** The Global Talent Co.,** we provide opportunities to work with leading innovative technology companies worldwide, offering stable employment, competitive compensation, career growth, and access to a community of 25k+ like-minded marketing professionals. This role is...
-
Customer Success Manager Chile
hace 4 semanas
Santiago de Chile Unilode A tiempo completo**About Unilode** **Position Overview** The Customer Success Manager focuses on customer performance, satisfaction, profitability, growth, and retention, by constantly seeking new ways to optimize performance and enhance the customer experience. The ideal Customer Success Manager will be social, analytical, engaging and be able to manage customer...
-
Customer Success Manager Chile
hace 22 horas
Santiago de Chile Unilode A tiempo completo**About Unilode** **Position Overview** The Customer Success Manager focuses on customer performance, satisfaction, profitability, growth, and retention, by constantly seeking new ways to optimize performance and enhance the customer experience. The ideal Customer Success Manager will be social, analytical, engaging and be able to manage customer...
-
Customer Success Manager
hace 1 semana
Santiago de Chile Sovos Compliance A tiempo completo**Build your future with Sovos.** If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape. At Sovos, we're dedicated to more than...
-
Customer Success Manager
hace 3 semanas
Santiago de Chile Rockwell Automation A tiempo completoJob Description The Customer Success Manager is responsible for a portfolio of site-based or multisite-based accounts to ensure that their customers achieve intended business outcomes with Rockwell Automation’s subscription and services contracts. Responsible for ensuring effective technology and services adoption leading to high, on-time renewal rates...
-
Customer Success Manager
hace 2 semanas
Santiago de Chile Admetricks A tiempo completoPara una Internet libre y abierta, nuestro propósito es entregar transparencia al mercado digital a través del desarrollo de herramientas de inteligencia que facilitan el control y la toma de decisiones. Nuestros servicios son usado por más de 100 clientes en 19 países. **Fabricamos los datos**: los obtenemos, combinamos, estimamos, clasificamos,...
-
Customer Success Manager
hace 3 semanas
Santiago, Chile Project Growth A tiempo completoOur client is a leading DTC brand in the e-commerce furniture space, recognized for their innovative designs and seamless online shopping experience. As they continue to expand, they are seeking a dynamic Customer Success Manager to drive exceptional customer experiences and optimize their customer success strategy. Location: (Remote) 9AM - 6PM EST...
-
Customer Success Manager
hace 4 semanas
Santiago de Chile Modular Mining Systems, Inc A tiempo completo**Customer Success Manager - Modular Mining**: **Location**: Santiago, CL **Req ID**: 28007 **Onsite or Remote**: Onsite Position **Customer Success Manager** **The Company** Modular Mining Systems is the global leader in mine management technology and a wholly owned subsidiary of Komatsu Ltd. Our innovative technology powers mine operations in every...
-
Customer Success Team Lead
hace 7 días
Santiago, Metropolitana, Chile Genesys A tiempo completoAbout GenesysAt Genesys, we empower organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Our AI-powered Experience Orchestration platform, Genesys Cloud, enables businesses to accelerate growth by delivering empathetic, personalized experiences at scale. We employ over 6,000 people...
-
Customer Success Manager
hace 4 semanas
Santiago de Chile Sovos Compliance A tiempo completo**Build your future with Sovos.** If you are looking for an opportunity where career-minded professionals can achieve success while bringing their best and whole selves to work each day, Sovos may be the company you have been looking for. Employees at Sovos operate on the leading edge of digital technology while working to improve lives and the communities...
-
Customer Success Manager
hace 5 días
Santiago de Chile Honeywell A tiempo completoJoin a team recognized for leadership, innovation and diversity Customer Success Manager manages the assigned customer contracts in a way that combines the customers’ goals with the business’s goals to form a cohesive, data-led, and customer-informed process. The Customer Success Manager is responsible for improving the customer satisfaction, net...
-
Manager, Customer Success
hace 4 semanas
Santiago de Chile Sovos Compliance A tiempo completo**Build your future with Sovos.** If you are looking for an opportunity where career-minded professionals can achieve success while bringing their best and whole selves to work each day, Sovos may be the company you have been looking for. Employees at Sovos operate on the leading edge of digital technology while working to improve lives and the communities...
-
Customer Success Manager
hace 2 semanas
Santiago de Chile Sovos Compliance A tiempo completo**Build your future with Sovos.** If you are looking for an opportunity where career-minded professionals can achieve success while bringing their best and whole selves to work each day, Sovos may be the company you have been looking for. Employees at Sovos operate on the leading edge of digital technology while working to improve lives and the communities...
-
Customer Success Manager
hace 1 semana
Santiago de Chile PagerDuty A tiempo completoPagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts! **ˇJob Description** Portfolio Customer Success Manager Do you thrive on building relationships and ensuring customer...