IT Technical Support Engineer

hace 2 semanas


Santiago de Chile NTT DATA A tiempo completo

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.

**Your day at NTT DATA**

Brindar un servicio a los clientes internos para garantizar que la infraestructura y los sistemas de TI permanezcan operativos. Identificación, investigación y resolución proactiva de incidentes y problemas técnicos menos y restauración del servicio a los clientes mediante la gestión de estos incidentes hasta su resolución.

**What you'll be doing**

PRINCIPALES RESPONSABILIDADES
- Monitorear, mantener y administrar proactivamente la Infraestructura, la cual incluye servicios On-Prem y Cloud, Azure, VMware, Exchange, Máquinas Virtuales, Windows Server y Linux.
- Proporcionar soporte en Windows 11, Office M365 Apps, hardware y software de usuarios, gestionando permisos y asegurando que los problemas técnicos se resuelvan de manera eficiente.
- Orientado y enfocado en trabajar en equipo, nacional e internacional, para brindar un excelente servicio al cliente y manejar proyectos de manera efectiva.
- Participar en proyectos Zero Trust, protección de data, migrar servicios y herramientas a la nube, y estandarizar el uso de aplicaciones internas a usuarios, entregando soluciones innovadoras.
- Documentar y administrar las configuraciones de plataformas e inventario de equipamiento de usuario e infraestructura.
- Informar y capacitar a los usuarios de los servicios y plataformas disponibles para mejorar sus conocimientos y rendimiento.

REQUISITOS EXCLUYENTES
- Estudios profesionales en Ingeniería Informática, Civil Informática o afínes.
- +4 años de experiência en roles similares.
- Conocimientos técnicos en servicios on-premise, cloud, windows server, linux.
- Inglés nível intermedio - avanzado (será evaluado).

REQUISITOS DESEABLES
- Certificaciones en: Microsoft, Azure, Virtualización.
- Interés por aprender AI/ML y automatización

**Workplace type**:
Hybrid Working

**About NTT DATA**

**Equal Opportunity Employer



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