IT Support Engineer

hace 7 meses


Santiago de Chile Atlas Copco Chile SpA. A tiempo completo

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

**Join us on our journey for a better tomorrow.**

**Your role**
- Provide full onsite/desk side and remote support to end users for all their IT issues, service/change requests.
- Image, deploy, upgrade and refresh PCs and manage assets.
- Administrate and solve incidents assigned to the local on-site support.
- Participate in small to medium size projects.
- Provide hands on support to our specialist team with server, network, telephony infrastructure.
- Advise customers and users on their IT needs and best practices.
- Establish and maintain strong relationships with local business.
- Continuous development and improvement of On-Site Support service delivery.
- Continuous focus on customer satisfaction, compliance and standards.
- Work with the Service Desk, Application Managers, IT Managers and other stakeholders using the ITIL methodology for IT Service Management.
- Team up with your peers at other locations in case of cross functional support is required.

**To succeed you wil need**

Experience Requirements
- Extended experience of successfully delivering IT services.
- Strong technical knowledge of troubleshooting PC’s, laptops, Windows 7/10.
- Proven track record of cultural awareness while collaborating with your peers in the other regions.
- Working knowledge of value and use of Standard IT processes and methodologies (i.e. ITIL, PMI and SDLC).
- Comfortable with working in a highly matrix global environment.

Educational Requirements
- University degree or equivalent experience in IT.
- Certification within ITIL (Foundation) is a benefit.
- Fluency in English, spoken and written is a must; second language preferred.

**In return we offer**
- Bright career growth in advance technology business.
- Be a part of global team growing service business.
- Opportunity to work with global and high level of management team.
- Chance to be trained in oversea on our technology.

**City**

Santiago

**Diverse by nature and inclusive by choice**
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.


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