Success Manager
hace 2 semanas
**Job Category**:Customer Success Group
**Job Details**:The Success Manager leverages deep business, industry and product knowledge to partner with customers and guide them to accelerate business value and return from their investment with Salesforce. In this role, the Success Manager will specialize in one or more line of businesses, a specific cloud or industry to speak the customer language and ensure customer value realization. They are aligned at key stakeholder level, building and fostering strong relationships to help customers progress on their digital journey. Success Managers are working directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customers needs.
**The ideal Success Manager **will possess both a Cloud specialization and industry skills that enables them to speak the customer language at an executive level.
**Responsibilities**:
- Know the customer’s business and bring customer’s vision and inspiration to life by leveraging the full potential of the Salesforce platform
- Leverage our Customer Success Methodology and partner with customers stakeholders to understand their goals, assess their capabilities and build a comprehensive success strategy which aligns with the customer initiatives and programs
- Establish wide network across the company beyond the success team and leverage the full potential of Salesforce, bringing in technical experts, success managers, executive sponsors, product managers and strategic programs to transform the customer’s business
- Perceived as a Trusted Advisor providing strategic guidance and a path to value to Customer Executive Leadership and internal account teams, demonstrating cross functional collaboration
- Establish relationships with key executives and decision makers and participate in customer’s internal meetings to gain insights for recommending valuable and actionable solutions
- Deliver business value and innovation to a customer’s business by understanding our customers’ key business challenges and potential for growth
- Develop an understanding and knowledge of customer’s Salesforce implementation and evangelize the capabilities of Salesforce across all of our Clouds
- Bring expertise and experience to ensure the right governance model to lead a digital change, ensure business value and objectives are created
- Build and lead the structure of the program and centre of excellence by leveraging Salesforce best practices, design and architecture principles
- Proactively identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan
- Orchestrate complex processes that involves large numbers of discrete initiatives across a multi-cloud environment and stakeholders
**Preferred Qualifications & Skills**:
- Experienced professional with 10 to 15+ years in digital consulting/business consulting/ relevant industry expertise. Experience with the Manufacturing, Auto, Utilities industry a plus.
- Proven result in taking a lead role for overall success in working with global enterprise companies that had the value realization at the front of the business drivers for the transition and implementation
- Innovative problem solver and a digital champion, who can advise the customer on new solutions based on customer roadmap and long-term strategic goals
- Strong consulting skills and proven results working as a Trusted Advisor to drive business value for customers
- Ability to drive effective and influencing conversations at the C-level; facilitate difficult discussions and adept at handling objections
- Strong knowledge of Salesforce product and platform features, capabilities, and best use is highly desired
- A confident communicator with an executive presence, able to clearly explain the program to non-technical and technical audiences
- Ability to work effectively in a matrix organization
**Accommodations
**Posting Statement**:At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.
Salesforce welcomes all.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
As a federal contractor, Salesforce is required to verify that all US-based employees are fully vaccinated against COVID-19. If you receive an offer and are unable to get vaccinated for religious or medical reasons, you may request a reasonable accommodation.
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