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Customer Success Manager
hace 1 mes
The remote Customer Success Manager responsible for developing long-term relationships with a portfolio of clients using Clarivate’s Publishing Services offerings, including ScholarOne. This role is the key “front of house” touch point for our top publisher customers and works with a customer’s key stakeholders and internal cross-functional teams to drive customer retention and satisfaction.
- What you will be doing._
- Serve as primary point of contact for a portfolio of clients using Clarivate’s Publishing Services offerings.
- Develop a trusted advisor relationship with key stakeholders for the customer.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Measure and proactively respond to key account metrics.
- Understand the Clarivate’s Publishing Services offerings and wider industry/market inside and out.
- Deliver exceptional service on a day-to-day basis.
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Collaborate with Sales, Delivery, Support, Product, Technology, and Finance teams.
- What you need._
- Bachelor’s Degree in appropriate field of study or 3 plus years of equivalent work experience.
- Proven account management or other relevant experience.
- Background and knowledge of academic publishing.
- Demonstrated ability to communicate, present and influence effectively at all levels of an organization.
- Experience in delivering solutions based on customer needs.
- Proven ability to manage multiple projects at a time while paying strict attention to detail.
- Excellent listening, negotiation and presentation skills.
- Excellent verbal and written communications skills.
- Self-motivated and able to thrive in a results-driven environment.
- Natural relationship builder with integrity, reliability and maturity.
- It is the policy of Clarivate to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, pregnancy, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Clarivate will provide reasonable accommodations for qualified individuals with disabilities.
