Customer Journey Specialist
hace 6 meses
**La Posición**:
Establecer relaciones colaborativas con los principales stakeholders en Instituciones públicas como privadas. Relaciones con los servicios de salud u otros entes de salud que sean requeridos. Con foco en mejorar el acceso de los pacientes a las prestaciones de ACV e IAM, por medio de gestionar las redes respectivas en el caso que existan, o bien ayudar a generarlas, junto con esto lograr que mas pacientes accedan al tratamiento. Poner en el centro de sus acciones y pensamiento estratégico al paciente, considerando sus necesidades y diversidad. Articular las redes internas de BI y también las externas para que, a través de sus gestiones, planes y actividades, permitir que los pacientes accedan a las soluciones de salud que pone a disposición BI. Tener la capacidad de entregar orientación y guía a los médicos, a los equipos, a las autoridades de salud cuando corresponda.
***Tareas y **Responsabilidades**:
- Seguimiento a requerimientos de médicos /equipos/ SDS en los tratamientos bajo su scope.
- Trabajar coordinadamente con PM/ HAMA / Medicina para lograr la incorporación/activación de nuevas instituciones a la red de ACV /IAM cuando corresponda, pacientes/médicos tratantes.
- Seguimiento y manejo al status/base de pacientes/proyección por institución para ACV e IAM. Manejo de stocks en las instituciones a cargo en colaboración con KAM HAMA.
- Cumplir con todas las regulaciones y normativas legales y corporativas relativas a la actividades del puesto.
- Registrar acciones/planes de cuenta en Veeva o la plataforma respectiva que indique Commertial Operations.
**Requisitos**:
- Formación académica, preferentemente en áreas de la salud.
- Contar con experiência relevante en ventas farmacéuticas de al menos 3 años mínimo.
- Experiência preferentemente en canal institucional.
- Experiência con productos de alta complejidad / Especialidad / Oncología (deseable).
- Nível de Ingles: Intermedio.
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