Swoop Patagonia Customer Experience Coordinator

hace 3 semanas

Santiago de Chile Swoop Travel A tiempo completo

**Salary**: £24,000 - £27,000

**Location**:Chile (Remote)

**Hours**:Full time

**About Swoop**

Swoop is a global community of adventure travel enthusiasts that has helped over 10,000 people to experience the extraordinary landscapes and wildlife of Antarctica, Patagonia and the Arctic. Since our foundation in 2010 our success has been built upon our specialist knowledge of tourism in our regions, our commitment to doing the right thing for people and planet, our ambition to shape the travel industry for the better, but most of all our connectedness as a global team.

**About the role**

**Key responsibilities**
- Identifying our customers' needs
- Understanding the customer journey and providing support from the moment they book until they return home
- Building strong relationships with our customers and key partners
- Ensuring our Customer Relationship Manager system is updated and accurate
- Creating documentation to ensure all information is correct and accurate for the customer
- Providing support to our customers at their destination, working one weekend every 4 weeks
- Engaging in continuous learning to enhance expertise in our incredible destinations

**About you**

You should possess prior experience in a customer-focused environment, preferably within the travel industry, with a keen emphasis on fostering relationships, maintaining accurate documentation, and effective prioritisation.

As an individual, you should exhibit conscientiousness, tenacity, and self-reliance, demonstrating a results-driven mindset and a dedication to seeing tasks through to fruition within tight deadlines. Collaboration is key, and you should thrive as a team player, working collaboratively with others to achieve shared objectives.

Excellent communication skills are essential, as you will regularly engage with both customers and colleagues, ensuring clear and effective communication channels. Your overarching aim should be to guarantee every customer enjoys a memorable experience.

Strong organisational, time management and planning abilities are crucial, coupled with adept problem-solving skills and meticulous attention to detail in administrative tasks.

**Moreover, a genuine passion and enthusiasm for Patagonia, with knowledge of one or more of the following regions - Aysen, Los Glaciares, Chilean Lakes, Tierra del Fuego or Torres del Paine. Be able to showcase your knowledge and understanding of outdoor activities such as hiking**

A rapid learning ability is highly desirable. You should be an attentive listener with proficient English writing skills.

Additionally, proficiency in computer literacy, particularly with experience in Google Applications, is advantageous.

**Employment details**
- Base Salary £24,000 - £26,000 depending on experience plus company bonus
- Twenty-five days paid holiday, in addition to your birthday and public holidays
- Flexibility regarding hours and place of work, if needed
- Benefits include:

- Company laptop and phone
- Monthly company bonus
- Wellbeing support
- Opportunity to travel to Patagonia
- Opportunity to work-and-travel
- Annual Swoop Summer Adventure
- Whilst this role primarily operates remotely, we believe in the value of face-to-face interactions for team collaboration, training and meetings. Therefore, occasional visits to our vibrant offices in Bristol are not only welcome but may also be required for training sessions, team building activities and important meetings.
- This is a full-time role working 37.5 hours per week. The working hours window for this role is 7am to 1opm Monday to Friday; hours are allocated on a rota basis. This allows us to effectively communicate with our customers across different time zones. You’ll also be required to work one weekend a month, on an on-call basis, for which you’ll be given time back during the week.

**How to apply**

**Supporting you to be yourself**

Swoop is committed to creating a diverse environment and is proud to be an equal opportunity employer for all Swoopers all over the world. All qualified applicants will receive consideration for employment without regard to race, colour, religion, identity or expression, sexual orientation, national origin, disability, age, or veteran status. We support Swoopers to feel they can be absolutely themselves, because only then, we will get the best out of each other.

**Job Types**: Full-time, Permanent

Pay: $27,291,616 - $32,025,153 per year

  • Administrative Coordinator

    hace 2 días

    Santiago de Chile P&P Team A tiempo completo

    **Administrative Coordinator **Vacante Fresca****: P&P Team **Publicado el**: 18-03-2024, por P&P Team. **Descripción de la Empresa**: Consultora. ACERCA DE LA VACANTE Funciones del Puesto - Assist the Manager in his daily agenda. - Management of office staff, control of income and expenses, control of invoices, manage and interact with clients, among...

  • Content Approval Coordinator

    hace 4 semanas

    Santiago de Chile Symphonic Distribution A tiempo completo

    **Content Approval Coordinator** Symphonic Distribution is a 100% independent music distribution and marketing company headquartered in downtown Tampa, FL and with offices in Brooklyn, Nashville, Denver, and Bogota, Colombia. We focus on distributing, promoting, and developing great independent music from artists, record labels, and many more. Not only do...

  • Customer Experience

    hace 4 semanas

    Santiago de Chile Unilever A tiempo completo

    Ser parte de Unilever es comprometerte a transformar la vida de millones de personas, a través de nuestras marcas como Rexona, Dove, Axe, Hellmans, OMO, entre otras. Donde tu manera única de ver el mundo será el punto de partida para cambiarlo. Estamos convencidos que disfrutar es la manera de hacer las cosas, y eso sólo es posible siendo tú mismo. Ser...

  • Cx Customer Experience

    hace 2 días

    Santiago de Chile SoluNegocios A tiempo completo

    Reconocido Holding con más de 20 años de presencia en el mercado nacional se encuentra en búsqueda de un (a) Diseñador (a) grafico o carrera afín, para desempeñar el cargo Cx Customer Experience **Requisitos**: - Experiência 3 años en el cargo - Experiência Manejo herramientas de design thinking (construcción perfil de usuarios, viaje de usuario,...

  • Customer Service Coordinator Chile

    hace 4 semanas

    Santiago de Chile Novartis A tiempo completo

    387696BR **Customer Service Coordinator Chile**: Chile **About the role** Location: Chile #Hybrid About the role: Coordinate the processing of sales orders from our customers, ensuring operational excellence through compliance in policies and KPIs, providing a high level of service to external and internal customers. Key Responsibilities: - Coordinate...

  • Jefe de Customer Experience

    hace 4 semanas

    Santiago de Chile AFP PlanVital A tiempo completo

    **Descripción empresa**: Somos una Administradora de Fondos de Pensiones con más 40 años de trayectoria, reconocida como una de las mejores empresas para trabajar, según sello Top Employer 2024. Contamos con el sólido respaldo internacional del grupo Generali y buscamos personas que día a día trabajen por ser “Socios de por Vida” de nuestros...

  • Analista Customer Experience

    hace 4 semanas

    Santiago de Chile Entel A tiempo completo

    ¡Súmate a tu próximo desafío! Actualmente nos encontramos en la búsqueda del el/la próximo/a Analista Customer Experience quien tendrá como misión aportar en el diseño del modelo de experiências de clientes y en la implementación de mejoras relacionadas con la experiência tradicional y digital de los cliente de cada mercado. Algunas de sus...

  • Remote - Maintenance Coordinator

    hace 4 semanas

    Santiago de Chile BetterWho A tiempo completo

    We are looking for a trustworthy maintenance coordinator to take charge of all incoming maintenance requests. To be successful, you should demonstrate excellent organizational skills and be able to think on your feet. Outstanding maintenance coordinators should be able to motivate workers in their charge, and constantly be looking for ways to innovate old...

  • Analista CRM

    hace 2 días

    Santiago de Chile Garage Labs A tiempo completo

    ¡Somos **GarageLabs**! ¡Estamos buscando a un talentoso **Analista CRM & Customer Experience **para la operación **Chile** apasionado por el mundo **Retail!** Para nuestra estrategia, analizamos en profundidad el mundo en el que vivimos y operamos siempre con el foco en nuestros clientes, buscando trabajar con todas las partes involucradas para obtener...

  • Senior CRM

    hace 2 días

    Santiago de Chile Garage Labs A tiempo completo

    ¡Somos **GarageLabs**! ¡Estamos buscando a un talentoso **Analista Senior de CRM & Customer Experience LATAM** apasionado por el mundo **Retail!** Para nuestra estrategia, analizamos en profundidad el mundo en el que vivimos y operamos siempre con el foco en nuestros clientes, buscando trabajar con todas las partes involucradas para obtener una visión...

  • Logistic Coordinator

    hace 2 días

    Santiago de Chile Hatch A tiempo completo

    **Requisition ID**:89203 **Job Category**:Procurement **Location**:Santiago, Santiago Province, Chile Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly...

  • Rider Experience Coordinator

    hace 4 semanas

    Santiago de Chile Delivery Hero A tiempo completo

    About the opportunity - Desarrollar herramientas y metodologías para comprender los diferentes tipos de prestadores de servicio (repartidores) y analizar la experiência que estos viven con la plataforma. - Capturar la mirada del repartidor de forma sistemática, analizarla y compartirla con los diferentes equipos para generar acciones que potencien la...

  • Customer Success Specialist

    hace 4 semanas

    Santiago, Chile Jules A tiempo completo

    **Hi there! We are Jules and our client is looking for a** Financial Analyst!** **Key Responsibilities**: - ** SQL Technical Assistance**:Utilize SQL for data retrieval and manipulation to effectively support customer needs, indicating a blend of customer service and technical capabilities. - ** High-Quality Service**:Commit to outstanding customer service,...

  • Marketing Coordinator Revenue Operations Company

    hace 4 semanas

    Santiago de Chile Prometeo Talent A tiempo completo

    **About the company** **Go Nimbly** is a Revenue Operations company. We help SaaS companies break down the silos that happen naturally as you grow. Silos aren't your fault, but they're hurting your revenue. They're causing friction for your customers. We'll identify exactly where that friction exists in your funnel, then build and operationalize...

  • Customer Service Supervisor

    hace 5 días

    Santiago de Chile Zimmer Biomet A tiempo completo

    -Requisition Number AMER27282 Employment Type Full-time Location Santiago **Descripción del Trabajo**: - Leads and directs the activities of the Customer Service department. Ensure that timely, accurate and reliable service is provided to Zimmer customers regarding sales support/customer service related matters for domestic customers. Departmental...

  • Customer Service Supervisor

    hace 5 días

    Santiago de Chile Zimmer Biomet A tiempo completo

    **Requisition Number**: AMER27282 **Employment Type**: Full-time **Location**: Santiago **Descripción del Trabajo**: Leads and directs the activities of the Customer Service department. Ensure that timely, accurate and reliable service is provided to Zimmer customers regarding sales support/customer service related matters for domestic customers....

  • HR Coordinator

    hace 7 días

    Santiago de Chile Vacasa A tiempo completo

    **Why Vacasa** We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we're the largest full-service vacation rental company in North America thanks to the people who give us their best every day. You'll fit right in here if you're curious, entrepreneurial, and thrive in a...

  • Account Coordinator Direct

    hace 2 días

    Santiago de Chile Uber A tiempo completo

    **About the Role** As an Account Coordinator at Uber Direct, you will be responsible for handling and developing positive relationships with our key clients. It is the perfect mix between a commercial and an analytical/operational role. If you are passionate about customer service, operations & have commercial skills in partner management, communication,...

  • Technical Development Coordinator

    hace 2 días

    Santiago de Chile Nexere A tiempo completo

    **Chris Williams** **Senior Account Manager** **02074076999** **Reference** **AB/Req/012291** **Job Title** **Technical Development Coordinator** **Location** **Huechuraba Santiago** **Start Date** **Friday 09 June 2023** **Salary** **Competitive** **Type** **Permanent*** **Job Specialisms** **Research-and-Development** **Technical...

  • Head of Customer Operations Chile

    hace 2 días

    Santiago de Chile Unilever A tiempo completo

    Unilever is currently hiring for a Customer Operations Director based in Chile Unilever is the place where you can bring your purpose to life with the work that you do - creating a better business and a better world. We are looking for talents that would like to join this exciting journey with us. Our Customer Operations team is embarking on an exciting...