Product Support Specialist

hace 3 semanas


Santiago de Chile Believe Resourcing A tiempo completo

**About our client**:
Our client creates technology for financial institutions and businesses to facilitate multiple-channel transaction acceptance. They have been developing electronic payment technology since 1998. Today, they process millions of transactions and have customers in several countries. They are a proven provider of the best-of-breed multiple channel transaction technology. They provide a Payment Gateway that supports multiple-channel card acceptance. Their Payment Gateway is a recognised leader in the provision of an omnichannel solution that allows an acquiring bank to own the last mile of payment acceptance.

**Purpose of the job**:
As a Product Support Specialist, you will be required to manage client technical support queries in a professional manner.

Using creative problem-solving methods, the incumbent is highly focused on attention to detail and ensuring the technical problems are resolved timeously.

You will be required to also attend to General/admin type queries.

**Key Responsibilities**:

- Monitoring of system resources and ensuring in-house systems are processing as per normal
- Ensuring all requests allocated to you through in-house ticketing system are attended to timeously
- Identify the root cause of an error
- Investigate errors and provide solutions and escalate these errors to the appropriate developers if the situation requires this
- Assist with deployments queues and resuming and resolving all fall out errors after deployment
- Assisting with test cases
- Interacting with internal developers to resolve customer queries or system issues via the company’s internal ticketing system
- Manage and maintain accurate and thorough client support records
- After hours support will be required every third week to assist with critical issues only

**Key performance measures**:

- Creative problem solving and closing technical queries

**Qualification & Experience**:

- 1-3 years customer or technical support experience

**Competencies**:

- Passion for solving client issues and providing great customer service
- Ability to plan, organize, prioritize, and independently solve problems
- Ability to work according to deadlines and to multi-task
- Excellent communication (oral and written), interpersonal, organizational, and presentation skills
- Knowledge of software development processes and concepts. (Understanding of HTML, XML, JavaScript,.Net and PHP)
- Proficient with Microsoft Office
- Service focused - ensuring that the needs of clients are always met
- Productive - action and results orientated.



  • Santiago de Chile InterSystems A tiempo completo

    The Application Specialist (Support) will contribute to the continual product improvement and quality of the InterSystems service offering, by providing functional knowledge and product support services. The Application Specialist (Support) will manage and prioritize customer support requests related to our software for the Patient Administration and...


  • Santiago de Chile ABB A tiempo completo

    **Sales Support Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Sales Support Specialist

    hace 2 semanas


    Santiago de Chile ABB A tiempo completo

    **Sales Support Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Sales Support Specialist

    hace 2 semanas


    Santiago de Chile Rijk Zwaan A tiempo completo

    How does your role as Specialist Sales Support look like? As a Sales Support Specialist, you will be part of our Sales Support department. In your position you will be responsible for the Customer Service and performing order deliveries of vegetable seeds according to client instructions. In doing so, you take care of the administrative processing of orders...

  • Capital Service

    hace 7 días


    Santiago de Chile Abbott Laboratories A tiempo completo

    **Capital Service and Technical Support Specialist** **About Abbott** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. **The Opportunity** Abbott is looking for a **Capital Service and Technical Support**...

  • Product Specialist Iii

    hace 2 semanas


    Santiago de Chile Thermo Fisher Scientific A tiempo completo

    Technical Sales Specialist / Core Business **Job role**: **Responsibilities** - Build pipeline of sales opportunities to support reaching AOP for South Region (Chile, Argentina, Uruguay, Paraguay and Bolivia), - Drive business expansion in collaboration with Support, Sales, and Market Development, - Drive adoption of our NPIs and continuous technical...


  • Santiago de Chile ABB A tiempo completo

    **Automation Sales Support Specialist**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB...

  • Sales Support Specialist

    hace 4 semanas


    Santiago de Chile ABB A tiempo completo

    **Sales Support Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Product Sales Specialist

    hace 4 semanas


    Santiago de Chile Sandvik A tiempo completo

    Date limite: 23 avr. Pays: Chili Localisation: Santiago ID de poste: R0052544 Catégorie d'emploi: Gestion de produit **POSTULER À CET EMPLOI** SANDVIK ROCK PROCESSING SOLUTIONS Search PRODUCT SALES SPECIALIST Elementos Anti-Desgaste DO YOU LIKE CONSTANT CHALLENGES, AND DEVELOP PEOPLE? THAT'S WHAT WE ARE LOOKING FOR FROM YOU - This job offer is...


  • Santiago de Chile Toku A tiempo completo

    Estamos en búsqueda del mejor Customer Support Specialist para nuestro equipo en Chile, quien se encargará de brindar soluciones y respuestas a nuestros clientes de manera prioritaria. Debe ser alguien que se sienta cómodo en un ambiente ágil y dinámico, capaz de empatizar con el cliente y poder realizar análisis detallados para potenciar la mejora de...


  • Santiago de Chile Toku A tiempo completo

    Estamos en la búsqueda del mejor Customer Support Specialist, quien se encargará de brindar soluciones y respuestas excepcionales a nuestros clientes de manera prioritaria. Debe ser alguien que se sienta cómodo en un ambiente ágil y dinámico, capaz de empatizar con el cliente y poder realizar análisis detallados para potenciar y hacer crecer esta...


  • Santiago de Chile Admirals Group A tiempo completo

    Admirals is expanding and looking for a new hero to join our global team. **Customer Support Specialist (English language)** - we know you are out there! **Who we are?** Admirals is one of the world's leading FinTech companies. When we started our business 20 years ago, we were among the first online trading providers, while today we have evolved into a...


  • Santiago de Chile Kuehne+Nagel A tiempo completo

    This role supports our desire to improve our Corporate & Regional processes by continuously make those high-impact projects more sustainable, more involving and engaged across the whole Region and more client-oriented. - ** Your Role **:To support, steer, monitor, implement & roll out those high-impact projects. These projects are related but not limited to:...


  • Santiago de Chile ABB A tiempo completo

    **Product Marketing Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...


  • Santiago de Chile Admiral Markets A tiempo completo

    Admirals is expanding and looking for a new hero to join our global team. **Customer Support Specialist (Spanish language)** - we know you are out there! **Who we are?** Admirals is one of the world's leading FinTech companies. When we started our business 20 years ago, we were among the first online trading providers, while today we have evolved into a...


  • Santiago de Chile Admirals Group A tiempo completo

    Admirals is expanding and looking for a new hero to join our global team. **Customer Support Specialist (English language)** - we know you are out there! **Who we are?** Admirals is one of the world's leading FinTech companies. When we started our business 20 years ago, we were among the first online trading providers, while today we have evolved into a...


  • Chile Chico Mindbody A tiempo completo

    We're revolutionizing the fitness & wellness industry, and we're looking for talented people to help us do it.Mindbody + ClassPass bring together the best of both sides of the market: Mindbody is the industry's most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts. Together we're partnering...

  • Remote Support Specialist

    hace 3 semanas


    Santiago de Chile Weir Group A tiempo completo

    Remote Support Specialist Weir Motion Metrics Santiago, Chile Hybrid Purpose of Role: - Support Data Analyst is responsible for monitoring Motion Metrics systems to make sure all systems are performing as expected - Maintain on-site systems have up-to-date software and configurations suitable for specific equipment types. - Communicate with customers,...


  • Santiago de Chile WPMU DEV A tiempo completo

    Will you be our newest WordPress Sales Support Specialist? We are looking for a WordPress Sales Support Specialist to promote high-quality WordPress plugins and themes that contribute to the overall success of WPMU DEV products. You will join an ongoing and expanding team of sales enthusiasts who work collaboratively with all areas of the company to make...


  • Santiago de Chile Pearl Abyss America A tiempo completo

    **Pearl Abyss America, Inc**. - the team behind **Black Desert** and the upcoming titles **DokeV** and **Crimson Desert** - is seeking a high-performing, creative, results-oriented and quality-obsessed **Customer Support Specialist** to help accelerate our gaming reach to millions of Black Desert players in South America. The video games industry is...