Customer Support Specialist

hace 7 meses


Santiago de Chile Toku A tiempo completo

Estamos en búsqueda del mejor Customer Support Specialist para nuestro equipo en Chile, quien se encargará de brindar soluciones y respuestas a nuestros clientes de manera prioritaria. Debe ser alguien que se sienta cómodo en un ambiente ágil y dinámico, capaz de empatizar con el cliente y poder realizar análisis detallados para potenciar la mejora de nuestros productos. Este es un cargo con mucho impacto, exposición y relación con todas las áreas de Toku.

**Funciones**:

- Ser el primer punto de contacto para usuarios externos que experimenten problemas técnicos o tengan preguntas relacionadas con nuestros productos o servicios.
- Identificar y diagnosticar rápidamente problemas técnicos a través de comunicaciones telefónicas, por correo electrónico o mediante plataformas de soporte en línea.
- Trabajar estrechamente con los equipos de desarrollo y otros departamentos para resolver problemas más complejos y garantizar una comunicación eficiente entre los usuarios y la empresa.
- Mantener registros detallados de todas las interacciones y soluciones proporcionadas, contribuyendo así a una base de conocimientos compartida y al mejoramiento continuo de nuestros productos.
- Puntualidad en todas las actividades laborales, incluidas reuniones, entregas de proyectos y horarios de trabajo. La consistencia en cumplir con los plazos y horarios es crucial para el éxito en este rol.

**Requirements**:

- Experiência previa o conocimientos en soporte al usuario.
- Disponibilidad para trabajar en nuestras oficinas con 80% de presencialidad
- Experiência previa trabajando en proyectos o iniciativas de mejora de procesos
- Ser organizado, proactivo y apasionado en la búsqueda de las soluciones
- Tener excelentes habilidades comunicativas, tanto escritas como verbales

**Benefits**

Stock options.

6 semanas de vacaciones.

Home office flexible, pero creemos que nuestras mejores ideas suceden cuándo estamos todos sentados en la misma mesa por lo que tienes que vivir en la ciudad del rol.

Te entregamos un Macbook, después de 1 año es tuyo y no lo tienes que devolver.

Seguro Complementario de Salud.

✈️ Sorteamos mensualmente un bono de USD $500 para ir a trabajar a oficina de México.

Lunes a jueves de 9:00 a 18:30, viernes hasta las 16:00 (14:00 en verano).



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