Customer Success

hace 3 semanas


Santiago de Chile Lemontech A tiempo completo

Get Coach Pro- En Lemontech nos dedicamos a desarrollar nuestros propios SaaS con un fuerte foco en la
- ** industria Legal **y de Servicios profesionales. Tenemos grandes desafíos, ya contamos con oficinas en Chile, Perú y México, y cada día tenemos más usuarios alrededor del mundo, en todos los países, todos los idiomas y a toda hora Poder atender un público así de grande es, además de muy entretenido y desafiante, una gran oportunidad para crecer, aprender y desarrollarse profesionalmente.Actualmente buscamos a una persona motivada, metódica, comprometida y súper orientada al cliente para que se una a nuestro equipo como **Customer Success.** Será el o la responsable de llevar la relación y fidelización con nuestros cliente de nuestro software CaseTracking.

**Funciones del cargo**:

- Mantener relaciones políticas y consultivas periódicas con todos los clientes que estén dentro de su cartera, reconociendo los User Persona en cada uno de ellos.
- Gestionar de forma oportuna todas las retenciones de la cartera asignada.
- Identificar y ejecutar, con el apoyo del equipo respectivamente, proyectos de mejora dentro de los clientes carterizados con el objetivo de generar lock in y potenciar el uso de la plataforma.
- Actualización diaria de la información relevante de cada uno de sus clientes en CRM.
- Apoyo constante y eficiente a la gestión de la mesa de ayuda en el caso de ser necesario.
- Feedback de las recomendaciones de cada uno de sus clientes respecto al proceso y producto.

**Requerimientos del cargo**:

- Conocimiento de Excel avanzado demostrable. (Filtros, Buscar C, formato condicional, tablas dinámicas).
- Alta capacidad de análisis de datos.
- Excelentes habilidades comunicacionales (oral y escrita).
- Vocación al servicio y orientación al cliente.
- Disfrutar de las relaciones interpersonales y el trabajo en equipo.
- Tener la capacidad de autogestión y ser proactivo.
- Manejo efectivo de relaciones con clientes

**Condiciones**:
**Partially remote **You can work from your home some days a week.**Computer provided **Lemontech provides a computer for your work.**Informal dress code **No dress code is enforced.**Vacation over legal **Lemontech gives you paid vacations over the legal minimum.**Beverages and snacks **Lemontech offers beverages and snacks for free consumption.**Vacation on birthday **Your birthday counts as an extra day of vacation.**Remote work policy**:
**Hybrid**

This job takes place some days from home and others at the office in Santiago (Chile).



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