Customer Success Manager

hace 5 días


Santiago de Chile Spot Hunting Chile A tiempo completo

Importante empresa del Rubro Minería busca un Profesional de Customer Success Manager para pertenecer a un excelente equipo de trabajo con presencia multinacional en Tecnologias y soluciones basadas en datos para la visualización 3D, Monitoreo, Control y Gestión de Operaciones Mineras. Nuestro Customer Success Manager tiene como misión principal asegurar la satisfacción, fidelización y el valor a largo plazo del cliente, cumpliendo con el plan de Customer Success y la renovación de licencias y soportes según el plan designado.

Requisitos del cargo:

- Profesional Universitario Ingeniero en Minas
- Ingles Intermedio Fluido avanzado como mínimo (avanzado ideal)
- Experiência clave de 5 años minimo en Minería : Planificación, Despacho u Operación.
- Tipos de faenas: Rajo abierto
- Responsable de buscar y medir la satisfacción y éxito del cliente en el uso de los softwares 3D en Minería
- Generar una relación permanente y a largo plazo con cada cliente, entendiendo las necesidades y problemas.
- Responsable de las renovaciones de licencias y soportes anuales de la cartera de clientes.
- Llevar a cabo encuestas y otras metodologías que permitan tener KPI actualizados de la satisfacción por producto y por etapa dentro del ciclo de vida del cliente.
- Realizar proactivamente actividades de fidelización post venta con el cliente con el fin de asegurar su satisfacción y el valor a largo plazo.
- Recopilar toda experiência e información del cliente que permita mejorar la interacción con nuestro cliente interno y entregar el feedback al interior de la empresa.

Beneficios:

- Trabajo Home Office con asistencia eventual a reuniones on site de Back Office y Terreno.
- Nuestro equipo es multidisciplinario, aprenderás de tecnologías, metodologías ágiles y más, pero lo más importante es que podrás crecer profesionalmente en un ambiente desafiante, respetuoso y único.
- Vestimenta informal
- Se Entrega cobertura de salud adicional sin costo

Tipo de puesto: Tiempo completo, Por contrato
Duración del contrato: 3 meses

Salario: A partir de $2.300.000 al mes



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