Customers' Relations Specialist

hace 3 semanas


Santiago, Metropolitana, Chile Flex Living A tiempo completo

Customers Relations Specialist

The Customer Relations Specialist will be the main point of contact for our customers, providing personalized support and fostering positive relationships.

Key Responsibilities
  1. Customer Support and Communication
    1. Respond promptly to customer inquiries via phone and chat.
    2. Provide accurate and complete information about our services and policies.
    3. Handle and resolve customer complaints with professionalism and efficiency.
  2. Relationship Building
    1. Build strong, lasting relationships with customers by delivering a seamless experience.
    2. Proactively follow up with clients to ensure satisfaction and address any concerns.
    3. Act as a brand ambassador, representing our values and commitment to quality.
  3. Identify and resolve customer issues related to bookings or property concerns.
  4. Coordinate with internal teams to ensure timely solutions.
  5. Feedback and Improvement
    1. Collect and analyze customer feedback to improve service quality.
    2. Provide suggestions and insights to management for enhancing the customer experience.
  6. Administrative Tasks
    1. Maintain accurate records of customer interactions in the CRM system.
    2. Prepare and update reports on customer service metrics.
Skills & Qualifications
  1. Proven experience in customer service or a similar role.
  2. Excellent verbal and written communication skills in English.
  3. Strong problem-solving and conflict-resolution abilities.
  4. Proficiency in CRM software and customer support tools.
  5. Ability to multitask, prioritize, and manage time effectively.
  6. A positive and empathetic attitude, with a passion for helping others.


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