Service Line Manager Crushing Consumables

hace 2 meses

Santiago, Chile FLSmidth A tiempo completo
Service Line Manager Crushing Consumables - SAMER

Apply locations Santiago (MIN) Lima (MIN) Arequipa (MIN) time type Full time posted on Posted 9 Days Ago time left to apply End Date: December 31, 2024 (30+ days left to apply) job requisition id R24612

Do you want to make a difference in the world and contribute to a sustainable future?

We believe we can develop the technology and gain the know-how to make that difference. It’s a big responsibility, and we are committed to making an impactful difference. We need your skills, curiosity, and drive for change to fulfil our goal. Together, we enable our customers to produce the materials and technology needed for a better future. Come see the FLSmidth difference.

The Service Line Manager (SLM) for Crushing Consumables will be responsible for the regional Service Line strategy and act as a main contributor to add a deep technical approach to the sales process. You will approach this task directly as well as steer, coordinate and prioritize such together with the sales team and coming Solutions Specialist. As the SLM, you establish the identification of business opportunities, generation of leads, and foster client relationships to meet or exceed sales goals, support installation assistance as well as inspections and measurements on-site. You also have to ensure customer support, troubleshooting and participate in customer seminars and presentations.

The Service Line Crushing Consumables is a specialised segment that not only supplies customized services and wear-resistant components, but also offers a comprehensive suite of solutions to enhance the efficiency, reliability, and overall productivity of crushing operations throughout the entire product lifecycle.

Your responsibilities

  • Coordinate sales/technical teams and go-to-market efforts for a specific Service Line.
  • Manage/coordinate customers and their consumable throughout the product life cycle, improving aftermarket growth and increasing client base including technical visits, trials, and support.
  • Identify most suitable products/solutions based on ongoing customer and market assessment and support development of the aforesaid in alignment with GSLM & engineering.
  • Implementing global Service Group strategy in the designated market incl. all financial and operational aspects (like forecast, OI, CM, budgets, etc.).
  • Submit regular sales and product reports and ensure integrity within the company’s CRM, ERP and other related systems.
  • Own all technical aspects of service line towards sales colleagues and clients (like training, health checks).
  • Manage/coordinate with the proposal & engineering team the provision of accurate and timely quotations.
  • Support/own inventory levels in designated regions ensuring consumables availability in alignment with the GSLM.
What you bring
  • Minimum of 5 years' experience in the relevant product line, service line or process equipment is essential. Specific experience with consumable products is a plus.
  • Deep product and competitor knowledge to develop effective sales strategies and objection-handling techniques.
  • Ability to understand the economic drivers of the mine and provide support to optimize value generation and capable of communicating such complex concepts to customers in simple terms.
  • Skilled in collaboration with a broad range of stakeholder, from customers to organization leaders.
  • Good communication skills, written and spoken, along with strong reporting and presentation abilities.
  • Able to travel up to 75%, domestic and international travel.
  • Must be physically able to climb onto structures and stairs in industrial plants and mines.
  • College degree or equivalent experience.

What we offer

  • Competitive benefit package including health, dental insurance options.
  • Work-life balance with a flexibility policy so you can focus on professional and personal priorities.
  • An equal opportunity employer committed to creating a diverse and inclusive workplace.
  • A global network of supportive colleagues and growth opportunities.

As an equal opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is. In our commitment to equal opportunity and eliminating bias, we kindly request that you exclude personal information such as age, ethnicity, marital status, number of children, and photographs from your application materials.

FLSmidth is the leading supplier of engineering, equipment and service solutions to customers in the mining and cement industries – for more information please visit FLSmidth.com/careers.

About Us

FLSmidth is a full flowsheet technology and service supplier to the global mining and cement industries. We help our customers to improve performance, lower operating costs and reduce environmental impact. With our MissionZero programme, we have set a target of providing solutions for zero-emissions mining and zero-emissions cement production by 2030, supporting a green transition built upon sustainable materials. Our operations span the globe and we are more than 9,000 employees, present in more than 60 countries. In 2023, FLSmidth generated revenue of DKK 24.1 billion.

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